At a Glance
- Tasks: Manage customer-focused repair services and ensure high satisfaction levels.
- Company: Join a dynamic team at Domestic & General, a leader in consumer protection.
- Benefits: Enjoy hybrid work, health cash plans, discounts, and career development opportunities.
- Other info: Great opportunities for personal growth and networking within a creative environment.
- Why this job: Be part of a transformative culture that puts customers first and drives innovation.
- Qualifications: Experience in consumer electronics or claims management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Contract Type: Permanent, Full time
Location: Hybrid/Remote with visits to our office in Bedworth
Closing date: Friday 17th July 2026
We are excited to be recruiting a Service Watch Agent, within our Service & Claims department in Bedworth on a permanent contract basis, that can be either home based, or a mix of office and working from home.
About
To be successful in this role, you will have:
- Previous experience within consumer electronics, domestic appliance or central heating sectors would be ideal.
- Experience in claims management and KPIs preferable.
- Strong focus on driving the best customer journey outcomes.
- An understanding of cost and quality management.
- Effective interpersonal, written and communication skills at all levels, externally through to internal Director level.
- A high level of organisation with the ability to prioritise tasks effectively.
- An ability to adapt to sudden change.
The Role
On a day-to-day basis, you will ensure that customers continue to be at the heart of what we do, by managing the performance of our repair networks. The role will also involve:
- Responsibility for the delivery of a customer focused repair service.
- Engaging with repair companies and internal departments to provide support, advice and interventions to ensure customer repairs are undertaken promptly and to high standards.
- Develop good working relationships with contractors resulting in improved performance against KPI’s.
- Monitor repair contractors to ensure high levels of customer satisfaction is attained.
- Maintain and report analysis of performance against KPI’s, targets and budget.
- Ensure policies and services reflect best practice and customer needs.
Working for us, works for you
Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes. Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards. Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
The culture at Domestic & General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Watch Agent in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Domestic & General. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Domestic & General before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Watch Agent in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Domestic & General:Your cover letter is your chance to shine! Tell us why you want to work at Domestic & General specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Domestic & General!
How to prepare for a job interview at Domestic & General
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
