Domestic & General is seeking a Team Leader for our Service Excellence department in the UK, offering hybrid and remote work with offices in Nottingham, Bedworth and Brighton. The role focuses on coaching, real-time support, and developing agents to deliver excellent customer service.
You will lead performance improvement through coaching, liaise with L&D and IT, and maintain strong stakeholder relationships while driving team incentives within budget.
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Service Excellence Team Leader — Hybrid/Remote Coaching in Brighton employer: Domestic & General
At Domestic & General, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. With flexible working arrangements and a strong focus on employee development, you will have access to numerous training opportunities and a clearly defined career progression path. Our comprehensive benefits package, including a competitive salary, health cash plan, and generous leave options, ensures that our employees feel valued and supported in their professional journey.
