At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer service and operational performance.
- Company: Join a dynamic company focused on customer-first values and transformational change.
- Benefits: Enjoy hybrid work, health plans, discounts, and opportunities for personal growth.
- Other info: Be part of an exciting culture with excellent career development opportunities.
- Why this job: Make a real impact by developing future leaders in a fast-paced environment.
- Qualifications: Strong leadership skills and experience in driving team performance.
The predicted salary is between 40000 - 50000 £ per year.
Operations Manager - Outbound Sales
Contract Type
Permanent, Full-time
Location
Flexible, Hybrid/Remote
At Domestic & General, we're passionate about putting our customers first in everything we do.
We're looking for an inspiring and people-focused leader to join our Sky Outbound team, responsible for delivering operational performance while creating a culture where colleagues can thrive.
This is an exciting opportunity to lead through coaching, drive continuous improvement, and develop future leaders within a fast-paced contact centre environment.
About You
To be successful in this role, you will be able to
- Inspire and lead high-performing teams through coaching, mentoring and empowerment.
- Build strong relationships with stakeholders across the business and influence positive outcomes.
- Create a culture of accountability, engagement and continuous improvement.
- Successfully lead and embed change, supporting teams through new ways of working.
- Balance customer outcomes, colleague experience and business performance to deliver sustainable results.
- Use data, insight and operational KPIs to drive performance improvements.
- Recognise and develop talent, supporting individuals to reach their full potential.
- Communicate effectively at all levels, adapting your approach to different audiences.
- Drive compliance and risk management while maintaining a customer-first mindset.
- Share best practice and collaborate with colleagues to support wider business objectives.
The Role
- Lead the day-to-day delivery of operational plans, ensuring customers remain at the heart of every decision.
- Create the culture, pace and tone of the operation by coaching and developing Team Leaders and future leaders.
- Drive engagement, motivation and performance through meaningful conversations and strong leadership behaviours.
- Embed Domestic & General values and ways of working across your teams.
- Champion continuous improvement initiatives and contribute to the wider contact centre change agenda.
- Establish clear expectations, objectives and accountability frameworks to achieve business goals.
- Use performance insight to plan, review, measure and evaluate team effectiveness.
- Partner with the Head of Customer Support and Best Practice Manager to drive consistency and adherence to agreed standards.
- Collaborate with teams across Domestic & General to support the achievement of business objectives and customer outcomes.
- Identify strengths and development opportunities within your teams, creating growth and development pathways.
- Promote innovation, best practice and operational excellence across the function.
- Ensure all customer interactions are delivered in line with regulatory and compliance requirements.
- Working for us, works for you
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly.
We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.
We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans.
We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Operations Manager - Outbound Sales in Brighton employer: Domestic & General
Domestic & General is an exceptional employer, offering a dynamic work environment in Wimbledon where innovation meets employee well-being. With a strong focus on professional growth, competitive salaries, and a comprehensive benefits package including generous holiday allowances and health plans, we ensure our team members feel valued and supported. Join us to be part of a collaborative culture that prioritises inclusivity and sustainability while making a meaningful impact across 14 countries.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Outbound Sales in Brighton
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager - Outbound Sales at Domestic & General!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Domestic & General or be willing to refer you for that Operations Manager - Outbound Sales position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Domestic & General who’s on the lookout for their next Operations Manager - Outbound Sales star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager - Outbound Sales role at Domestic & General!
We think you need these skills to ace Operations Manager - Outbound Sales in Brighton
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Domestic & General. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Domestic & General
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Domestic & General. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
