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For Companies At a Glance
- Tasks: Manage customer-focused repair services and ensure high satisfaction levels.
- Company: Join a leading warranty provider with a century-long legacy.
- Benefits: 33 days annual leave, health cash plan, and exciting incentives.
- Why this job: Be part of a team that puts customers first and drives innovation.
- Qualifications: Experience in claims management and strong communication skills required.
- Other info: Flexible hybrid working with opportunities for personal growth and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
Contract Type: Permanent, Full time
Location: Hybrid/Remote with visits to our office in Bedworth
Closing date: Friday 6th February 2026
We are excited to be recruiting a Service Watch Agent, within our Service & Claims department in Bedworth on a permanent contract basis, that can be either home based, or a mix of office and working from home.
The Role
On a day-to-day basis, you will ensure that customers continue to be at the heart of what we do, by managing the performance of our repair networks. The role will also involve:
- Responsibility for the delivery of a customer focused repair service
- Engaging with repair companies and internal departments to provide support, advice and interventions to ensure customer repairs are undertaken promptly and to high standards
- Develop good working relationships with contractors resulting in improved performance against KPI’s
- Monitor repair contractors to ensure high levels of customer satisfaction is attained
- Maintain and report analysis of performance against KPI’s, targets and budget
- Ensure policies and services reflect best practice and customer needs
About You
We are experts in providing specialist warranties, with over 16 million people in 14 countries trusting us to help with their breakdowns. We are smart, brave and ambitious individuals united by our commitment to putting customers first.
What We Are Looking For
- Experience in claims management and KPIs preferable
- Previous experience within consumer electronics, domestic appliance or central heating sectors would be ideal
- Strong focus on the driving the best customer journey outcomes
- An understanding of cost and quality management
- Effective interpersonal, written and communication skills at all levels, externally through to internal Director level
- A high level of organisation with the ability to prioritise tasks effectively
- An ability to adapt to sudden change
Our relentless drive towards putting the customer first is that we are constantly trying new avenues, which means you will be innovative and open minded to new ways of working. You’ll be a results focused individual with a solid commercial awareness, who is able to effectively work as part of a team whilst demonstrating a strong quality focused work ethic.
In Return, We Offer
- Comprehensive training and support
- Regular incentives with amazing prizes to be won
- Annual leave – 33 days annual leave Pro Rata (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
- Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
- Pension scheme – matched employer contributions up to 5% of basic salary
- Life assurance – employer funded cover of 4x basic salary
- Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services
- Salary Finance – access to savings and borrowing through payroll
- Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
- Travel Loans – interest free loans to help spread the cost of annual travel tickets
- Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
- Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
- OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
- Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
- Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Service Watch Agent in Bedworth employer: Domestic & General
Contact Detail:
Domestic & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Watch Agent in Bedworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Domestic & General. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values and recent projects. Show them you’re not just another candidate but someone who genuinely cares about putting customers first.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you can demonstrate your experience in claims management and customer service – it’s all about showing you can drive the best outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Watch Agent in Bedworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Watch Agent role. Highlight your experience in claims management and customer service, as well as any relevant KPIs you've worked with. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since effective communication is key in this role, use your application to demonstrate your written skills. Keep it clear and concise, and don’t forget to show your personality! We love a bit of flair, so let us know why you’re passionate about putting customers first.
Highlight Relevant Experience: If you've got experience in consumer electronics or domestic appliances, make sure to shout about it! We’re looking for candidates who understand these sectors and can drive the best customer journey outcomes. Share specific examples that showcase your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do and our amazing company culture!
How to prepare for a job interview at Domestic & General
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the Service Watch Agent role. Be ready to discuss how you've managed or improved KPIs in previous positions, as this will show your understanding of the metrics that matter.
✨Customer-Centric Mindset
Prepare examples that highlight your commitment to customer satisfaction. Think about times when you went above and beyond to ensure a positive customer experience, as this aligns perfectly with the company's focus on putting customers first.
✨Build Rapport with Contractors
Since the role involves engaging with repair companies, think of strategies you've used to build strong working relationships. Be ready to share how you’ve successfully collaborated with external partners to achieve common goals.
✨Adaptability is Key
The job requires adapting to sudden changes, so come prepared with stories that demonstrate your flexibility. Discuss situations where you had to pivot quickly and how you managed to maintain high standards despite challenges.
