At a Glance
- Tasks: Lead and improve service delivery in a fast-paced environment, driving transformation initiatives.
- Company: Join Domestic & General, a creative and exciting company with a 100-year legacy.
- Benefits: Enjoy hybrid work, health plans, discounts, and opportunities for personal growth.
- Other info: Be part of a dynamic culture focused on customer-centric growth and innovation.
- Why this job: Make a real impact on transformation projects and shape the future of service delivery.
- Qualifications: Experience in service delivery improvement and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Contract Type
3-month fixed term, Full-time |
Location
UK - Remote/Hybrid
At Domestic & General, we’re entering a critical phase of delivery across our transformation programmes and are looking for an experienced Senior Service Delivery Improvement Manager to lead within our White Goods function.
This is an exciting opportunity for someone who thrives in fast-paced environments and can quickly bring structure, momentum and clarity to complex transformation activity.
You’ll play a key role in mobilising delivery, improving operational effectiveness and creating the foundations for long‑term success.
About You
- Lead and stabilise complex service delivery and transformation initiatives within a fast‑moving operational environment.
- Build effective governance frameworks, delivery rhythms and decision‑making structures that drive accountability and momentum.
- Assess and improve operating models, implementing ways of working that increase collaboration and efficiency across teams.
- Analyse the impact of multiple transformation programmes, balancing priorities, risks, capacity and capability requirements.
- Develop clear, prioritised roadmaps that support strategic decision‑making and successful delivery outcomes.
- Identify organisational capability gaps and create practical improvement plans to strengthen service delivery performance.
- Engage and influence senior stakeholders, providing clear insight, direction and recommendations.
- Create a structured and effective handover, ensuring continuity and long‑term success for the permanent postholder.
The Role
- Mobilise and stabilise the delivery of Repair Workflow Management Phase 1, ensuring readiness for launch and maintaining pace across key milestones.
- Establish governance, delivery forums and decision‑making processes that support effective programme execution.
- Assess current operational service delivery and enablement ways of working, identifying opportunities to improve effectiveness and alignment.
- Implement a clear operating model with defined roles, responsibilities and governance structures.
- Create a consolidated view of all transformation activity impacting the White Goods function, including risks, dependencies and resource impacts.
- Develop and maintain a prioritised transformation roadmap to support leadership decision‑making.
- Evaluate team capacity, capability and readiness against future delivery requirements.
- Produce a practical capability improvement plan that addresses key gaps and supports sustainable service delivery.
- Ensure a smooth transition to the permanent role through a structured knowledge transfer and handover.
- Working for us, works for you
- Personal and professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Work‑life balance with a hybrid role, Health Cash Plan, Instant discounts, the new credit building tool, Salary Finance Loans, electric vehicle leasing and long service awards.
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
The culture at Domestic & General is creative, fast‑moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do.
We invite you to be part of both our culture and growth.
At Domestic & General, we are proud of our 100‑year legacy and excited about our future growth plans.
We’re expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
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Senior Manager, Service Delivery Improvement in Bedworth employer: Domestic & General
Domestic & General is an exceptional employer, offering a dynamic work environment in Wimbledon where innovation meets employee well-being. With a strong focus on professional growth, competitive salaries, and a comprehensive benefits package including generous holiday allowances and health plans, we ensure our team members feel valued and supported. Join us to be part of a collaborative culture that prioritises inclusivity and sustainability while making a meaningful impact across 14 countries.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Service Delivery Improvement in Bedworth
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Domestic & General. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Domestic & General.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Domestic & General.
We think you need these skills to ace Senior Manager, Service Delivery Improvement in Bedworth
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Domestic & General and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Domestic & General
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Domestic & General will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Domestic & General.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Domestic & General.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Domestic & General. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
