At a Glance
- Tasks: Support customers by resolving concerns and providing exceptional service through inbound calls.
- Company: Join Domestic and General, the UK's largest insurance company with a global ambition.
- Benefits: Competitive salary, bonus potential, remote work, and personal growth opportunities.
- Other info: Enjoy a supportive culture with excellent career development and training.
- Why this job: Make a real difference in customers' lives while thriving in a fast-paced environment.
- Qualifications: Empathy, resilience, and strong communication skills are essential for success.
The predicted salary is between 25506 - 25506 £ per year.
Salary: £25,506 per year plus average additional earnings of £2,400 per annum
Contract: Permanent, full time with a rotational shift pattern
Location: Remote – Working from home
Start: Monday, 26th of October.
Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe. For consecutive years we have been recognised as a “Great place to Work”.
Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a customer support advisor.
How will you contribute?
In the role of a Customer Support Advisor within our Service Excellence team, you’ll play a key part in supporting customers who have concerns, complaints, or issues that need resolving. Each day, you'll handle inbound calls from customers looking for assistance, guidance, and resolution. Every interaction is an opportunity to make a difference. You'll build rapport, listen carefully to understand each customer's unique situation, and take ownership of their concerns. Using your problem-solving skills and empathy, you'll work towards achieving the right outcome for the customer while delivering an exceptional service experience. You'll thrive in a fast-paced environment where no two conversations are the same, balancing customer needs with policy and regulatory requirements to ensure fair and effective resolutions.
So, who are you?
- Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
- Resilient and adaptable – No two customer situations are the same. You remain calm under pressure, confidently navigate challenging conversations, and adapt your approach to meet individual customer needs in a fast-paced environment.
- Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
- Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
- Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.
Shift pattern: Your shift patterns will rotate between our core opening hours of 8am and 8pm (Monday-Sunday). You’ll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus. We’ll provide all the equipment you need, but you must have broadband access.
What's Next?
At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is to succeed at D&G and to provide our customers, with the best outcomes.
The Benefits of joining Domestic and General
- Starting salary of £25,506
- Average Bonus Earnings of £2,400 per annum, earned through a combination of strong performance, excellent customer service and call quality.
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards.
Process
- Apply on workday
- 15-minute telephone conversation with one of our Talent Acquisition team
- Complete our online Virtual Assessment
- A Microsoft teams’ interview and call listening exercise
- Job Offer and employment screening checks
- IT Equipment delivery and set up call in readiness for day 1
We want everyone to have a fair and inclusive experience when applying for a role with us. If you require adjustments or additional support during the application or interview process, please get in touch at recruitment@domesticandgeneral.com and our team will do our best to help. Please note that we have a thorough referencing process, which includes criminal record checks. This role is only available to applicants based in mainland UK.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Customer Support Advisor - Service Excellence in Bedworth employer: Domestic & General
At Domestic & General, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. With flexible working arrangements and a strong focus on employee development, you will have access to numerous training opportunities and a clearly defined career progression path. Our comprehensive benefits package, including a competitive salary, health cash plan, and generous leave options, ensures that our employees feel valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - Service Excellence in Bedworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Domestic & General. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Domestic & General before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor - Service Excellence in Bedworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Domestic & General:Your cover letter is your chance to shine! Tell us why you want to work at Domestic & General specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Domestic & General!
How to prepare for a job interview at Domestic & General
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
