At a Glance
- Tasks: Support client accounts in the insurance sector and deliver impactful marketing campaigns.
- Company: Join a leading company with a century-long legacy and exciting growth plans.
- Benefits: Enjoy competitive salary, generous leave, health cover, and career development opportunities.
- Other info: Hybrid working model with a dynamic team and excellent career progression.
- Why this job: Kickstart your career in account management and work with well-known brands.
- Qualifications: Strong attention to detail, good communication skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid working at our office in Wimbledon.
Salary: Competitive
Contract: Full Time
We're looking for a proactive and detail-oriented Account Handler to support the management and growth of our client accounts within the insurance and protection sector. You'll work with a wide range of well-known brands across multiple sectors, including retailers like John Lewis, Argos, and AO.com, media and entertainment providers like Sky, utilities such as Scottish Power, and global manufacturers including Hotpoint and Electrolux.
Working closely with Account Managers, you'll support the delivery of campaigns and services that help these brands sell and manage their protection products effectively, ensuring everything runs smoothly, performs well, and delivers a great customer experience. This is an ideal role for someone early in their career who wants to develop skills in client management, project delivery, and campaign performance.
Key Responsibilities
- Client Support & Communication
- Act as a day-to-day contact for client queries and support the Account Manager in maintaining strong client relationships
- Help resolve client issues and ensure they are handled quickly and professionally
- Prepare and share regular reports with clients, ensuring information is accurate and easy to understand
- Campaign & Project Delivery
- Support the delivery of marketing campaigns and client projects from set-up through to completion
- Coordinate timelines, keeping both internal teams and clients informed on progress
- Manage the artwork and content process, including briefing creative teams, gathering feedback, and tracking approvals
- Ensure all materials are accurate, compliant, and aligned with client requirements before being shared externally
- Performance Monitoring
- Track campaign performance and help analyse results against targets
- Identify any underperformance and support the team in taking action to improve results
- Review campaign outcomes and provide insights on what worked well and where to improve
- Meetings & Collaboration
- Support the preparation of client meetings, including updates on performance, projects, and key issues
- Work closely with internal teams, including Sales, Creative, and Operations, to deliver the best outcomes for clients
Skills and experience required
- Strong attention to detail and organisational skills
- Good communication and confidence working with both internal teams and clients
- An interest in marketing, campaign delivery, or account management
- Ability to manage multiple tasks and meet deadlines
- Analytical mindset with an interest in understanding performance data
- Proactive attitude and willingness to learn
We offer lots of great benefits! Some of which include:
- Competitive salary and annual discretionary bonus
- 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
- Training opportunities as well as clearly defined career progression
- Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.
- Cover also includes unlimited access to a 24/7 virtual GP service
- Attractive company pension scheme
- Life assurance - employer funded cover of 4x basic salary
- Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services
- Salary Finance - access to savings and borrowing through payroll
- Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
- Travel Loans - interest free loans to help spread the cost of annual travel tickets
- Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
- Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
- OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
- Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
- Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
- Employee discounts - with a range of discounts for 100s of online and high street retailers
Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes criminal record checks. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Account Handler employer: Domestic & General
Domestic & General is an exceptional employer, offering a vibrant work culture in a hybrid setting at our Wimbledon office. With a strong focus on employee growth, we provide comprehensive training opportunities, competitive salaries, and a generous benefits package that includes health cash plans, pension schemes, and wellness initiatives. Join us to be part of a forward-thinking team that values diversity and encourages meaningful contributions to both client success and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Domestic & General). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Domestic & General. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Domestic & General.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Domestic & General. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Domestic & General
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Domestic & General to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Domestic & General, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Domestic & General's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
