Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers resolve issues and provide excellent service in a dynamic environment.
- Company: Join Domestic & General, a leading partner for appliance protection with 9 million UK customers.
- Benefits: Enjoy hybrid working, extensive training, bonuses, and 33 days annual leave.
- Why this job: Be part of a supportive team with growth opportunities across various career paths.
- Qualifications: Customer service experience, strong communication skills, and a resilient attitude are essential.
- Other info: Flexible shifts and a fun onboarding experience await you!
The predicted salary is between 20000 - 26667 £ per year.
Customer Support Advisor – Service Excellence (Bedworth)
Customer Support Advisor – Service Excellence (Bedworth)
Start Date: 22nd September 2025
Location: Bedworth – Hybrid working, with 1-2 days per week on average at our Bedworth office.
Who we are
We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Service Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience.
What will you be doing?
As a Customer Support Advisor in our busy inboundService Excellencedepartment, you’ll see that customers get a great experience, with problems resolved first time.
Using your expert service skills to give added peace of mind, you will deliver and excellent experience during conversations, that truly ensure our customers worlds are kept running.
- Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
- Aim to deal with customers’ queries or issues there and then.
- Build rapport with customers, get to know their individual needs and put their interests first.
What else to expect:
- In a 3-week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
- You’ll work on a shift pattern from Monday to Sunday, 8am to 8pm.
- This is a hybrid role and you will also be provided withthe home officeequipment required to work from home and in the office. You must have broadband access.
- Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your customer service expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.
The experience and skills you need
- A solid background in targeted customer service.
- A driven mindset, a love for hitting targets and helping customers.
- Proven experience of working autonomously or in a home-based position.
- Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed.
- A team player committed to creating an excellent customer experience.
- Unflappable and resilient attitude to juggle tasks and bounce back quickly.
So, what are these benefits?
- Full training– with clear career progression opportunities.
- Regular incentives– with some pretty great prizes.
- Sales bonuses– each month you’ll get the chance to earn some extra take-home pay.
- Annual leave– 33 days (including bank holidays).
- A free annual D&G protection plan– we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
- Employee assistance programme– free support and advice on relationships, physical and mental health, financial assistance and more.
- Health and wellbeing– discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
- Pension scheme– matched employer contributions up to 5% of basic salary.
- Life assurance– employer funded cover of 4x basic salary.
- Employee discounts– discounts for loads of online and high street retailers.
- And many more benefits– including travel loans, car leasing and Cycle to Work and Salary Finance schemes.
Get your application in now and join us as a Customer SupportAdvisor.
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Procurement Administrator
- London
- Full Time
Procurement AdministratorLocation: Wimbledon – Hybrid/Remote Options available subject to interview process. Salary: CompetitiveContract Type: PermanentWe have a fantastic opportunity for a Procurement Administrator to join our Group…
Global Facilities ManagerLocation: Wimbledon on site full time with visits to other offices globally as and when required.Salary: CompetitiveContract Type: PermanentWe have an exciting opportunity for a self-motivated and hardworking individual…
Team Leader – Beko EuropeContract Type:Permanent, Full timeLocation:Hybrid working with visits to our office in NottinghamSalary: £30,000 – £40,000 per annumClosing Date: Friday 1st AugustAre you a highly driven sales and…
Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most…
Salary:£20,000 – £26,667 per annum (pro rata to £30,000 – £40,000 FTE)Hours: 25 hours per week (09:30-2:30 shift)Contract:PermanentLocation:RemoteAre you a highly, driven sales and people leader who has a passion for coaching and…
Operations ManagerLocation:Flexible working – both the option to work remotely and office based available.Contract type:Full time 37.5hrs per weekClosing date:Friday 1st AugustD&G’s purpose is to make the world a better place,…
Contract Type:Permanent, Full timeLocation:Flexible working with visits to our office in NottinghamSalary: £30,000-£40,000 per annum + BonusAre you a highly driven sales and people leader who has a passion for coaching and developing…
Finance AnalystLocation: Hybrid ways of working with visits to our office in Wimbledon as and when required.Salary: CompetitiveContract Type: Permanent/Secondment Options available subject to interview stageWe have an exciting opportunity for…
Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected…
Group Finance ManagerLocation: Hybrid working with visits to our office in Wimbledon as and when required.Salary: CompetitiveContract Type: PermanentWe have a fantastic opportunity for a Group Finance Manager to join our Group Finance Team here at…
Customer Sales Advisor – Outbound (Glasgow)
- Remote
- Full Time
Salary: £24,500 per year plus OTE £8,000 per annum Contract:Permanent, full time with a fixed weekly shift patternLocation: Glasgow (Remote – Working from home)Start: 18 August 2025Domestic and General is the largest insurance company…
- Nottingham
- Full Time
Salary: £24,500 per year plus OTE £7,800 per annumContract:Permanent, full time, 37.5 hours per week with a rotating weekly shift patternLocation:Nottingham (Hybrid & Remote options)Start: 8 August 2025Domestic and General is the…
#J-18808-Ljbffr
Customer Support Advisor - Service Excellence (Bedworth) employer: Domestic & General Service GmbH
Contact Detail:
Domestic & General Service GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Service Excellence (Bedworth)
✨Tip Number 1
Familiarise yourself with Domestic & General's values and mission. Understanding what drives the company will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for the types of customer interactions you'll face as a Customer Support Advisor, helping you to respond confidently and empathetically.
✨Tip Number 3
Research common customer service challenges and think about how you would handle them. Being able to discuss specific examples during your interview will demonstrate your problem-solving abilities and readiness for the role.
✨Tip Number 4
Network with current or former employees of Domestic & General on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Customer Support Advisor - Service Excellence (Bedworth)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you resolved customer issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've gone above and beyond to help customers in the past, aligning with the values of Domestic & General.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as empathy, resilience, and the ability to work autonomously. Use keywords from the job description to demonstrate your fit.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Domestic & General Service GmbH
✨Showcase Your Customer Service Skills
As a Customer Support Advisor, your ability to communicate effectively is key. Prepare examples of how you've successfully resolved customer issues in the past, demonstrating your empathy and problem-solving skills.
✨Understand the Company and Its Values
Familiarise yourself with Domestic & General's mission and values. Showing that you understand their commitment to customer service excellence will help you stand out as a candidate who aligns with their goals.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers or working under pressure. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the training programme and career progression opportunities. This shows your interest in the role and your desire to grow within the company.