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For Companies At a Glance
- Tasks: Engage customers through inbound calls, resolving queries and upselling products.
- Company: Join Domestic & General, a trusted partner for appliance care with 9 million UK customers.
- Benefits: Enjoy a competitive salary, bonuses, flexible working, and extensive perks like gym discounts.
- Why this job: Experience a 4-day work week, excellent training, and opportunities for career growth in a supportive culture.
- Qualifications: Targeted sales experience and strong communication skills are essential; remote work experience is a plus.
- Other info: Work from home or hybrid at our modern Nottingham office; all equipment provided.
The predicted salary is between 22865 - 25865 £ per year.
Salary: £22,865 per year plus OTE £3,000 per annum
Contract: Permanent, full-time with a 4-day week!
Location: REMOTE & HYBRID options – working from home, taking inbound calls.
Start: Monday 30th June
Are you a natural-born salesperson with targeted sales experience? Do you want to work for a great company with fantastic benefits? If you answer YES, YES, and YES, then you should join us as a Customer Sales Advisor.
Who we are
We are Domestic & General, a proud partner to leading manufacturer and retail brands worldwide. We take the worry out of appliance breakdowns for almost 9 million customers in the UK. We are currently recruiting Customer Service Advisors for a role that offers excellent work-life balance, flexible working, and an engaging onboarding process.
The role you’ll do
This role offers a fantastic work-life balance with a 4-day working week. As a Customer Support Advisor in our busy inbound Customer Support & Sales department, you will ensure customers have a great experience with first-time problem resolution. Using your sales skills, you will up-sell products that meet customer needs while delivering excellent service to keep their worlds running smoothly.
Day-to-day responsibilities:
- Share new products with customers using your communication skills.
- Resolve customer queries or issues promptly.
- Build rapport, understand customer needs, and prioritize their interests.
You can work remotely if you live far away; we provide all necessary equipment, requiring only broadband access. If within commuting distance, you can work on a hybrid basis at our new Nottingham office, which offers a modern collaborative environment.
What to expect:
- Complete a 4-week training program to learn systems, sales techniques, and customer service excellence.
- Work a fixed shift pattern from Sunday to Wednesday, 35 hours per week, starting at 8 am. Two days per week will be 8.5 hours; two days will be 9 hours.
- We provide all equipment; broadband access is required.
- Extensive training and development opportunities, with potential for career progression into areas like HR, Tech, Finance, and Marketing.
Experience and skills required:
- Targeted sales experience.
- Driven mindset with strong sales skills and goal orientation.
- Experience working autonomously or from home.
- Excellent communication skills, rapport-building, empathy.
- Team-oriented attitude focused on customer satisfaction.
- Resilient and adaptable to multitask and recover quickly.
Benefits include:
- Comprehensive training and career development.
- Regular incentives and prizes.
- Monthly sales bonuses.
- 33 days of annual leave including bank holidays.
- Free annual protection plan, with discounts for family and friends.
- Employee assistance program for health, relationships, and financial support.
- Discounted gym memberships and healthcare support.
- Matched pension contributions up to 5%.
- Life assurance of 4x salary.
- Discounts on Sky TV, mobile packages, and retail discounts.
- Additional benefits like travel loans, car leasing, Cycle to Work schemes.
We’re excited about your potential to join us. Apply now to become a Customer Sales Advisor.
Customer Sales Advisor - Customer Support Sales (Remote & Hybrid) employer: Domestic & General Service GmbH
Contact Detail:
Domestic & General Service GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Customer Support Sales (Remote & Hybrid)
✨Tip Number 1
Familiarise yourself with Domestic & General's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage customers effectively during the interview.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. This will prepare you for the types of calls you might handle and demonstrate your ability to build rapport and resolve issues.
✨Tip Number 3
Showcase your sales experience by preparing examples of how you've successfully upsold products in previous roles. Be ready to discuss specific situations where your sales skills made a difference.
✨Tip Number 4
Research the company culture at Domestic & General. Understanding their values and work environment will help you align your answers during the interview, showing that you’re a great fit for their team.
We think you need these skills to ace Customer Sales Advisor - Customer Support Sales (Remote & Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your targeted sales experience and excellent communication skills. Use specific examples that demonstrate your ability to resolve customer queries and build rapport.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention why you want to work for Domestic & General and how your skills align with the role of Customer Sales Advisor.
Highlight Relevant Experience: In your application, emphasise any previous roles where you worked autonomously or in a remote setting. This will show your adaptability and ability to thrive in a hybrid work environment.
Showcase Your Sales Skills: Provide examples of how you've successfully upsold products or services in past roles. This will demonstrate your sales acumen and ability to meet customer needs effectively.
How to prepare for a job interview at Domestic & General Service GmbH
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience in detail. Highlight specific examples where you successfully upsold products or resolved customer issues, as this role heavily relies on targeted sales skills.
✨Demonstrate Excellent Communication
Since the role involves taking inbound calls, practice clear and effective communication. Be ready to showcase how you build rapport with customers and understand their needs during the interview.
✨Emphasise Adaptability and Resilience
The ability to multitask and recover quickly from challenges is crucial. Share examples of how you've adapted to changing situations in previous roles, especially in a remote or hybrid work environment.
✨Research Domestic & General
Familiarise yourself with Domestic & General's services and values. Understanding the company’s mission and how they support their customers will help you align your answers with their expectations during the interview.
