At a Glance
- Tasks: Lead the design and launch of innovative customer propositions that drive growth.
- Company: Join Domestic & General, a fast-growing company with a people-first culture.
- Benefits: Enjoy competitive salary, generous leave, health plans, and a great pension scheme.
- Other info: Dynamic role with opportunities for professional growth and collaboration across teams.
- Why this job: Make a real impact by developing solutions that enhance customer experiences.
- Qualifications: Proven experience in proposition management and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Hybrid from our Wimbledon Office. Domestic & General is scaling fast across 14 countries, protecting the appliances that keep households running and reducing waste by extending the life of everyday devices. With an inclusive, people‐first culture recognised by Great Place to Work and the Inclusive Employers Standard, we’re now looking for a proven Propositions Manager to drive the development of new customer offerings.
As Propositions Manager, you’ll lead the end‐to‐end design, development and launch of new propositions—ensuring they meet customer needs, deliver strong commercial results and remain fully compliant. You’ll use insight to drive innovation, working cross‐functionally to bring high‐quality, well‐governed propositions to market. You’ll collaborate closely with senior stakeholders across Underwriting, Commercial Finance, Contact Centre, Legal, Compliance, Product, Data, Client Teams, Financial Promotions and Creative.
What You’ll Do
- Proposition Design & Development
- Develop and enhance propositions that deliver customer value, commercial results and regulatory alignment.
- Lead the full lifecycle from concept to approval, launch and review.
- Support the roadmap and drive customer‐journey improvements.
- Insight‐Led Development
- Use market trends, competitor insight and customer data to identify opportunities.
- Leverage complaints and performance metrics to refine propositions.
- Keep propositions competitive and relevant.
- Go to Market & Distribution
- Support distribution across Retail, Contact Centre and Digital channels.
- Work with Sales, Client and Product teams to ensure clear positioning.
- Contribute to client engagement and new business.
- Cross‐Functional Delivery
- Partner with Operations and Product to deliver seamless customer and claims journeys.
- Collaborate with Underwriting, Finance, Legal, Compliance, MI and Creative to deliver compliant, high‐quality propositions.
- Facilitate workshops with internal teams and clients.
- Performance, Governance & Risk
- Track performance against KPIs including customer value, commercial outcomes and service levels.
- Ensure propositions meet regulatory requirements and stay within risk appetite.
- Identify risks, issues and opportunities, driving timely action.
- Support governance processes and approval forums.
What You’ll Bring
- Experience
- Proven end‐to‐end proposition management experience, from concept to launch to optimisation.
- A track record of delivering growth and aligning stakeholders behind successful launches.
- Technical Skills
- Strong commercial acumen with the ability to balance customer outcomes, growth and profitability.
- Customer‐obsessed, creative and curious—able to drive innovation and continuous improvement.
- Analytical mindset with the ability to interpret data and insight to inform decisions.
- High attention to detail and comfortable switching between strategic and hands‐on work.
- Proactive, energetic and able to challenge constructively.
- Communication & Collaboration
- Excellent written and verbal communication.
- Strong influencing skills and stakeholder management.
- Thrives in fast‐moving, ambiguous environments.
- Project Management
- Able to prioritise and manage multiple workstreams.
- Resilient, adaptable and a confident problem solver.
- Skilled at building relationships and leading cross‐functional teams.
We offer lots of great benefits! Some of which include:
- Competitive salary and annual discretionary bonus
- 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
- Life assurance – employer funded cover of 4x basic salary
- Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
- Attractive company pension scheme
- Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
- Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
- Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please note that we have a thorough referencing process, which includes criminal record, credit and reference checks.
Propositions Manager employer: Domestic & General Group
Domestic & General is an exceptional employer, offering a vibrant and inclusive work culture in Wimbledon that prioritises employee well-being and growth. With competitive salaries, generous leave policies, and comprehensive health benefits, we empower our Propositions Managers to innovate and lead impactful projects while enjoying a supportive environment that values collaboration and professional development.
Contact Details:
Domestic & General Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Propositions Manager
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We think you need these skills to ace Propositions Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Domestic & General Group, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Domestic & General Group
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Domestic & General Group’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
