At a Glance
- Tasks: Support operational improvements and implement governance frameworks in a dynamic environment.
- Company: Join Domestic & General, a trusted provider with over 100 years of experience.
- Benefits: Enjoy competitive salary, annual leave, health cash plan, and career progression opportunities.
- Other info: Be part of a tech-driven transformation and contribute to global growth.
- Why this job: Make a real impact on operational excellence while working in a hybrid or remote setting.
- Qualifications: Strong analytical skills and ability to lead through collaboration and influence.
The predicted salary is between 63000 - 77000 £ per year.
Operations Excellence Analyst – Growth Markets Contract Type: 6 month Fixed Term Contract Location: United Kingdom – Hybrid or Remote (with travel to Growth Market Locations)
Domestic & General are committed to helping customers protect the appliances they rely on every day.
Our Growth Market based operations continue to deliver excellent results and to support further scalability, we now have an exciting new role for an Operations Excellence Analyst.
This is a unique 6-month FTC opportunity, working within our EU markets to support our Growth Markets Operations.
Reporting to the Director of Operations, the role will provide dedicated support to design and implement the appropriate operational governance framework, operational change framework, process documentation, audit remediation and operational resilience activities.
The role offers an opportunity to have a significant impact on the successful delivery of the Growth Markets Operations operating model.
The role ensures progress on key transformation priorities and helps reduce implementation risk.
About You
- The ability to work across multiple complex workstreams, including audit remediation, governance design, risk & controls, complaints oversight, business continuity and operational readiness.
- Strong analytical skills
- The ability to operate independently in a fast-changing environment
- Strong leadership skills through influence, collaboration and delivery
- A focus on continuous improvement, accountability, governance excellence and customer focused outcomes
- Strong relationship building skills, driving cross function collaboration, supporting the embedding of a robust operational culture
- An openness to traveling to our growth market locations as required
The Role
Support implementation of Growth Markets Operations improvements.
Own the maintenance and continuous improvement of process documentation, version control and governance documentation.
Drive the successful delivery of audit remediation activities and the closure of audit actions within agreed timelines.
Establish and embed an operational change management framework for new products, customer journeys and process changes.
Lead operational readiness activities across key stakeholder groups.
Design and implement governance frameworks, including forums, controls, reporting and oversight and decision-making mechanisms Create and embed implementation of BPO oversight, complaints governance, risk management and Root Cause Analysis processes.
Advance operational resilience initiatives, including Business Continuity Plan reviews, skills matrix development and contingency planning.
Oversee the transition of DGIEU Operations KRI reporting into Growth Markets Operations.
Develop strategic priorities recommendations and delivery roadmaps to support leaders.
Benefits
- Competitive salary and annual discretionary bonus
- 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
- Training opportunities as well as clearly defined career progression
- Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.
- Cover also includes unlimited access to a 24/7 virtual GP service
- Attractive company pension scheme
- Life assurance – employer funded cover of 4x basic salary
- Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
- Salary Finance – access to savings and borrowing through payroll
- Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
- Travel Loans – interest free loans to help spread the cost of annual travel tickets
- Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
- Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
- On Hand – Giving you the opportunity to be an Eco & Social volunteer via a handy app.
- Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
- Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
- Employee discounts – with a range of discounts for 100s of online and high street retailers
Domestic & General are an equal opportunities employer which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans.
We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers.
You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose.
We're transforming a 100-year-old business into a tech-driven platform with a global reach.
But to do that, we'll need a range of skills from all walks of life.
Think you can help?
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Operational Excellence Specialist employer: Domestic & General Group
At Domestic & General, we pride ourselves on being an exceptional employer, offering a dynamic work culture in our Wimbledon office that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training opportunities and a clearly defined career progression path, alongside a competitive salary and extensive benefits package that prioritises health and wellbeing. Join us to be part of a forward-thinking team where your contributions directly impact business performance and strategic decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Excellence Specialist
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Domestic & General Group. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Domestic & General Group.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Domestic & General Group.
We think you need these skills to ace Operational Excellence Specialist
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Domestic & General Group and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Domestic & General Group
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Domestic & General Group will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Domestic & General Group.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Domestic & General Group.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Domestic & General Group. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
