At a Glance
- Tasks: Create and manage strategic planning models for operational areas to meet targets.
- Company: Join Domestic & General, a dynamic company focused on customer-centric growth.
- Benefits: Enjoy a competitive salary, hybrid work, health plans, and personal development opportunities.
- Other info: Great career growth potential in a supportive and inclusive environment.
- Why this job: Be part of a transformative team that values creativity and innovation.
- Qualifications: Experience in planning, strong Excel skills, and ability to communicate effectively.
The predicted salary is between 32000 - 32000 £ per year.
Location: Hybrid/Remote with occasional visits to our Nottingham office.
Salary: up to £32,000
Contract Type: Permanent
We have a fantastic opportunity for a Resource Planning Analyst here at Domestic & General. The successful candidate will be responsible for the accurate creation, development and ownership of medium to long-term strategic planning models for all operational areas to ensure accurate FTE requirements and operational and commercial targets are planned for.
About You
- Apply strong knowledge of the planning cycle, contact centre planning, and capacity planning principles
- Utilise WFM systems and advanced Excel skills to deliver accurate, efficient plans
- Demonstrate understanding of forecasting and analytical techniques (e.g. regression)
- Interpret and apply shrinkage models and multi-channel planning approaches
- Work effectively under pressure and to strict deadlines
- Communicate clearly and confidently with stakeholders at all levels
- Maintain high attention to detail and accuracy in all outputs
- Use strong analytical thinking to drive insights and results
- Influence and negotiate effectively to achieve business outcomes
- Bring proven experience in planning within a contact centre environment
- Apply both Excel-based models and WFM tools to deliver robust planning solutions
The Role
- Prepare long-term (monthly) customer demand forecasts accurately and efficiently to ensure customers are provided with excellent customer service.
- Formulate recruitment plans to ensure physical location of agents are available as required alongside operational targets.
- Conduct impact assessment modelling to understand the impacts of contact centre changes and how these flow into the capacity plan.
- Collaborate with colleagues to ensure budget demand and supply plans align with customer and client expectations
- Collaborate with operational stakeholders to agree actions to close variances promptly, reducing Customer and/or financial impact.
- Ensure future activity is planned in advance, using the agreed strategic approach, balancing Customer and People demands.
- Ensure plans are available and communicated to call-taking colleagues in a timely manner.
- Identify and check the integrity of appropriate data sources, interrogating the data to spot trends and exceptions, and then use these findings to identify the source of any exception or change.
- Present complex technical plans in an easy to understand manner to all levels of stakeholders
Stakeholder Relationships: Build and maintain effective and authentic working relationships with operational and commercial partners to identify and remove causes of conflict and help foster a one-team approach to demand planning
Teamwork: Build and maintain working relationships with colleagues in PDMI to ensure accuracy of work and a framework for feeding back issues into the planning cycle.
Working for us, works for you
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do... do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
Resource Planning Analyst in Nottingham employer: Domestic & General Group
Domestic & General is an exceptional employer that prioritises personal and professional growth, offering robust internal mobility programmes and leadership development opportunities. With a hybrid work model based in Nottingham, employees enjoy a healthy work-life balance alongside unique benefits such as a Health Cash Plan, electric vehicle leasing, and a free protection plan. Join a creative and fast-moving culture where you can make a meaningful impact while being part of a transformative journey focused on customer satisfaction.
Contact Details:
Domestic & General Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Analyst in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Domestic & General on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to resource planning and capacity management. We suggest using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've used data to drive decisions in past roles. We love seeing candidates who can turn numbers into actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Resource Planning Analyst in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resource Planning Analyst role. Highlight your experience with planning cycles, WFM systems, and Excel skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your analytical skills can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Analytical Skills:In your application, don’t forget to showcase your analytical thinking and forecasting techniques. Mention specific examples where you've successfully used these skills in previous roles. We’re all about data-driven insights!
Apply Through Our Website:We encourage you to apply through our website for the best experience. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Domestic & General Group
✨Know Your Numbers
As a Resource Planning Analyst, you'll need to demonstrate your strong analytical skills. Brush up on your forecasting techniques and be ready to discuss how you've used Excel and WFM systems in past roles. Prepare examples that showcase your ability to interpret data and make strategic decisions.
✨Master the Art of Communication
You'll be communicating with stakeholders at all levels, so practice explaining complex planning concepts in simple terms. Think about how you can present your ideas clearly and confidently, perhaps even using visuals or examples from your previous experience to illustrate your points.
✨Showcase Your Team Spirit
Collaboration is key in this role. Be prepared to discuss how you've worked with colleagues to align plans and resolve conflicts. Share specific instances where your teamwork led to successful outcomes, highlighting your ability to foster a one-team approach.
✨Prepare for Pressure
This role requires working under tight deadlines, so think of examples where you've thrived in high-pressure situations. Discuss how you prioritise tasks and maintain attention to detail, ensuring that your outputs are accurate and timely, even when the heat is on.
