IT Onboarding Assistant in Nottingham

If you take pride in ensuring every employee has the right tools, access, and guidance from the moment they join, this is the perfect opportunity to shine. D&G (Domestic & General) is an ambitious technology-powered company transforming from a traditional, largely manual IT department with strong ITIL processes to a modern, highly automated, product-led, DevSecOps technology powered insurance business.

A bit about the job:

This role sits within the IT Onboarding team working alongside the New Joiner Coordinators to arrange the despatch of equipment to new starters in the UK, and the return of equipment from leavers. Build laptops to create a supportive and seamless onboarding and off-boarding experience and provide initial technical support with new starters as required.

Your responsibilities:

• Contact leavers to arrange collection of company devices including laptops, monitors and accessories
• Follow up on leavers that have not returned equipment
• Arrange delivery of new starters and replacement equipment
• Update company asset register for items sent and returned
• Raise courier waybills for dispatched and collected items
• Assist with the preparation and boxing of items to be sent
• Test equipment prior to dispatch and when returned

Skills and experience we’re looking for:

• Building and patching laptops for contact centre and back-office users
• Preparing and shipping devices to all UK contact centre new starters
• Preparing and shipping devices to the UK back-office
• Testing hardware such as new starters' laptops prior to sending
• Diagnosing and repairing faulty returned laptops
• Keeping ServiceNow hardware asset table updated by assigning devices and placing them back into stock once collected
• Collecting devices from leavers and existing employees who have received replacements
• Reviewing and approving CitySprint invoices
• Monitoring and managing packaging and stationary stock levels for OIAB and ordering when necessary
• Monitoring and managing the balance on Simply Mail account and Lyreco P.O.
• Collaborating with the Legal team to assist in the management of unresponsive leavers and minimise equipment loss
• Contacting new starters in advance of their start date to establish and confirm delivery dates for equipment
• Contacting couriers about overdue and failed deliveries

What you’ll get for this role:

• Competitive salary
• Annual discretionary bonus amount depends on your performance and D&G's
• Generous pension scheme
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Free D&G protection plan and employee discounts to family and friends
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and more
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services
• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – opportunity to be an Eco & Social volunteer via a handy app

We take your wellbeing seriously with lots of support and tools. Domestic & General is an equal opportunities employer, which means we treat people fairly and welcome applications from all suitably skilled individuals regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, or marital/family status. We embrace flexibility in how, when, and where you work. Most of our colleagues follow a smart working approach—spending at least 50% of their time in the office—balancing collaboration with flexibility. We also consider part-time roles and job shares.

Please note: We have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.