Domestic & General Group in Nottingham is seeking a Complaints Team Leader to support a team of Complaints Handlers handling insurance and service-related issues. You will guide the team to understand, address and resolve customer concerns while aligning with FCA guidelines and Treating Customers Fairly.
The role is hybrid, 37.5 hours per week, with a focus on performance, engagement and cross-functional collaboration to achieve timely resolutions for customers.
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Insurance Complaints Lead — Hybrid Nottingham employer: Domestic & General Group
At Domestic & General, we pride ourselves on being an exceptional employer, offering a dynamic work culture in our Wimbledon office that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training opportunities and a clearly defined career progression path, alongside a competitive salary and extensive benefits package that prioritises health and wellbeing. Join us to be part of a forward-thinking team where your contributions directly impact business performance and strategic decision-making.
