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- Tasks: Support employees and managers with HR queries and processes across multiple countries.
- Company: Join a fast-growing company making a real impact on home appliance sustainability.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Why this job: Be a key player in enhancing colleague experiences and driving HR excellence.
- Qualifications: Experience in HR services and a passion for delivering exceptional customer service.
- Other info: Dynamic environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Domestic & General is a fast-growing business operating in 14 different countries. We impact our customer's lives by protecting the appliances at the heart of every home and reduce waste by extending the life of appliances and devices. As HR Advisor you will be a key point of contact for employees and managers, delivering timely and accurate HR support across a wide range of processes across multiple countries or globally. Operating through the case management system, you will deliver a seamless colleague experience by resolving routine queries, processing transactions efficiently, and resolving complex ambiguous issues.
Key Responsibilities:
- Service Delivery & Case Management
- Serve as the primary contact for employee and manager inquiries across all HR processes and queries.
- Resolve cases within agreed SLAs, escalating complex or sensitive issues as appropriate.
- Complete routine tasks within agreed SLAs.
- Deliver exceptional customer service and ensure a positive colleague experience in every interaction.
- Accurately process HR transactions in Workday and other systems.
- Support all core HR activities such as payroll inputs, onboarding, lifecycle, offboarding, and benefits.
- Ensure data accuracy, compliance, and confidentiality in all transactions.
- Create knowledge & documentation (Process Maps, SOPs).
- Maintain and update documentation, knowledge articles, SOP and FAQs to enable selfâservice.
- Continuously develop knowledge of HR systems, policies, and processes to build expertise to serve globally.
- Collaborate with HR Business Partners and other teams to ensure seamless service delivery.
- Identify and recommend opportunities for process improvement, automation and service optimisation.
- Champion a customerâfirst mindset and proactively resolve issues to enhance the colleague experience.
Skills and experience required:
- Experience of working within a fast-paced HR Shared Service environment, ideally within multiple countries.
- Exposure to delivering a wide range of HR services such as payroll input, onboarding, lifecycle, offboarding, benefits, and documentation management.
- A track record of delivering to SLAs in a time critical environment.
- Strong attention to detail and commitment to delivering excellent customer service.
- Examples of identifying process improvements and efficiencies enabled by technology and executing.
- Knowledge of an enterprise level HR Management System (Workday would be fantastic but is not essential).
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
HR Advisor in Nottingham employer: Domestic & General Group
Contact Detail:
Domestic & General Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land HR Advisor in Nottingham
â¨Tip Number 1
Network like a pro! Reach out to current employees at Domestic & General on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
â¨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with their mission of delivering exceptional customer service and enhancing colleague experiences.
â¨Tip Number 3
Practice common HR scenarios and case management questions. We want to see how you handle real-life situations, so think about examples from your past roles that showcase your problem-solving skills.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, make sure your Talent Card is attached to highlight your skills and experience effectively.
We think you need these skills to ace HR Advisor in Nottingham
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the HR Advisor role. Highlight relevant experience and skills that match the job description. We want to see how your background aligns with what we're looking for!
Showcase Your Skills: Donât forget to attach your Talent Card! This is a great way to showcase your skills and experience. Itâs a required part of your application, so make it count!
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing off your personality!
Apply Through Our Website: We encourage you to apply through our website. Itâs the best way to ensure your application gets to us directly. Plus, youâll find all the info you need about the role there!
How to prepare for a job interview at Domestic & General Group
â¨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around processes like payroll, onboarding, and offboarding. Familiarise yourself with the specific HR systems mentioned in the job description, like Workday, even if you haven't used it before.
â¨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, prepare examples of how you've provided great customer support in previous roles. Think about times when you resolved issues quickly or improved a process to enhance the colleague experience.
â¨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific HR scenarios, especially those involving complex or sensitive issues. Practice articulating your thought process and how you would ensure compliance and confidentiality while resolving these queries.
â¨Highlight Your Process Improvement Experience
The company values continuous improvement, so come prepared with examples of how you've identified inefficiencies in past roles and implemented solutions. This could be through technology or new processes that made things run smoother.