At a Glance
- Tasks: Engage customers and sell insurance for household products in a dynamic, hybrid environment.
- Company: Join Domestic & General, the UK's leading warranty provider with a supportive culture.
- Benefits: Earn £25,506 plus bonuses, enjoy hybrid work, and access professional growth opportunities.
- Other info: Enjoy structured training and a collaborative team atmosphere.
- Why this job: Make a real impact while developing your sales skills in a rewarding role.
- Qualifications: Great communication skills, resilience, and a passion for helping customers.
Salary: £25,506 per year plus average additional earnings of £8,000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: Hybrid – a blend of Nottingham office and home working
Start date: Monday 3rd August 2026
Join us at an exciting time and be part of a brand‐new, enhanced training launch. Your time in the office is designed to support your development, giving you access to on-the-spot coaching, peer support and the opportunity to learn directly from experienced colleagues in a collaborative environment.
Domestic & General is the UK’s leading specialist warranty and insurance provider, protecting millions of household products for over 9 million customers each year. We work in partnership with some of the world’s most trusted manufacturers and retailers, and we’re continuing to grow — both in the UK and globally.
For consecutive years, we’ve been proud to be recognised as a Great Place to Work, thanks to our inclusive culture, strong sense of purpose and commitment to our people.
If you enjoy meaningful conversations, working towards clear goals and being supported to succeed, you’ll feel right at home as a Customer Sales Advisor at D&G. This is a fast‐paced, rewarding role where quality matters just as much as results. You’ll be supported to build confidence, resilience and capability, while always keeping our customers at the heart of what you do.
Who we’re looking for:
- Self‐driven: You enjoy working in a sales environment where achieving the right outcomes for customers goes hand‐in‐hand with meeting targets and FCA requirements.
- Empathetic and a great listener: You take the time to understand customer needs, helping you recommend suitable products and build genuine trust.
- Resilient and adaptable: You’re comfortable working in a regulated, high‐energy environment. When challenges arise, you stay positive, adapt your approach and keep learning.
- Curious with a growth mindset: You’re open to learning about new products, processes and compliance updates, helping you consistently deliver great customer outcomes.
- Clear and confident communicator: You explain things simply and transparently, avoiding jargon and ensuring customers fully understand their options.
- Comfortable working independently: You’re motivated, organised and able to work autonomously within a hybrid role.
How will you contribute?
As an Outbound Sales Advisor working on a hybrid basis, you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items, through our insurance cover protection options. You will provide the features and benefits of our protection plans to customers, whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction.
You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers. This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.
Working hours:
- Monday to Thursday: 10:30am – 7:00pm
- Friday: 9:00am – 5:30pm
- 2 × 15‐minute breaks and a 30‐minute lunch break
Training and onboarding:
To help you get the very best start with us, your first six weeks are carefully structured to support your learning and confidence. The first two weeks will focus on immersive training, after which you’ll transition into Gradbay, where you’ll continue developing your skills with ongoing support from your team and leaders.
To fully benefit from the training programme, attendance at our Nottingham office is required on the following dates:
- Week 1: Monday 3rd, Tuesday 4th and Wednesday 5th August
- Week 2: Monday 11th, Tuesday 12th and Wednesday 13th August
Spending this time in the office allows you to build strong relationships early, gain real-time feedback, and learn alongside your peers — helping you build confidence faster and set you up for long-term success. Following training, during Gradbay you will work from the office on Tuesdays and Wednesdays, with the remainder of the week spent working from home as part of our hybrid approach. These in-office days are designed to keep you connected, supported and continuously developing as part of your team.
The Benefits of joining Domestic and General:
- Starting salary of £25,506
- Average Bonus Earnings of £8,000 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Hybrid working, with dedicated in-office time to support development, collaboration and performance
- Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
Our recruitment process:
Apply via Workday, followed by a 15‐minute introductory call with our Talent Acquisition team, an online virtual assessment, Microsoft Teams interview and call‐listening exercise, job offer and pre‐employment checks, IT equipment delivery and set‐up ahead of day one.
We want everyone to have a fair and inclusive experience when applying for a role with us. If you require adjustments or additional support during the application or interview process, please get in touch at recruitment@domesticandgeneral.com and our team will do our best to help.
Please note that we have a thorough referencing process, which includes criminal record checks. This role is only available to applicants based in mainland UK.
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.
Customer Sales Advisor - Outbound (Hybrid) in Nottingham employer: Domestic & General Group
Domestic & General is an exceptional employer, offering a dynamic hybrid work environment in Nottingham that fosters collaboration and personal growth. With a strong commitment to employee development, competitive salaries, and a culture that celebrates success, you will thrive as a Customer Sales Advisor while making a meaningful impact on customers' lives. Join a team recognised as a Great Place to Work, where your contributions are valued and opportunities for advancement are abundant.
Contact Details:
Domestic & General Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor - Outbound (Hybrid) in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Domestic & General Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Domestic & General Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor - Outbound (Hybrid) in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Domestic & General Group:Your cover letter is your chance to shine! Tell us why you want to work at Domestic & General Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Domestic & General Group!
How to prepare for a job interview at Domestic & General Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
