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- Tasks: Engage with customers to register their appliances and provide exceptional service.
- Company: Join Domestic & General, a leading insurance company with a global vision.
- Benefits: Competitive salary, bonuses, hybrid work, and opportunities for personal growth.
- Why this job: Make a real impact while developing your sales and customer service skills.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
- Other info: Enjoy a supportive team environment with excellent career advancement opportunities.
The predicted salary is between 24500 - 24500 ÂŁ per year.
Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe. For consecutive years we have been recognised as a “Great place to Work”. We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.
- Self-Driven: You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
- Empathetic and an active listener: Understanding customer’s needs is crucial for recommending suitable products and building trust.
- Resilient and adaptable: Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
- Curious and growth mindset: A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
- Clear communicator: Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
- Independent: You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.
In the role of an inbound sales advisor, you will play a pivotal part in our mission to provide exceptional service to customers seeking to register their new appliances. Your day will begin with logging into our automatic call distributor system, where you will receive inbound calls from customers eager to register their items. Each interaction will require you to build rapport and demonstrate your ability to connect with customers to understand their needs. You’ll engage in meaningful conversations and guide customers through the registration process, ensuring they feel valued and supported.
If you live within a commutable distance to our Nottingham office, you will work on a hybrid basis with some days in the office and some at home. You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers. We also have remote options for those that live further away.
This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.
Shift Pattern: Your shift patterns will rotate between our core opening hours of 8am and 8pm (Monday-Sunday). You’ll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus.
We’ll provide all the equipment you need, but you must have broadband access. At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you to fully embrace and understand what is required to succeed at D&G and to provide our customers with the best outcomes.
The Benefits of joining Domestic and General:
- Starting salary of ÂŁ24,500.
- Average Bonus Earnings of ÂŁ7,800 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards.
Process:
- Apply on workday
- 15-minute telephone conversation with one of our Talent Acquisition team
- Complete our online Virtual Assessment
- A Microsoft teams’ interview and call listening exercise
- Job Offer and employment screening checks
- IT Equipment delivery and set up call in readiness for day 1
Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
Currently we can only accept applications from mainland UK.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Customer Sales Advisor - Beko Europe (Hybrid & Remote) in Nottingham employer: Domestic & General Group
Contact Detail:
Domestic & General Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Beko Europe (Hybrid & Remote) in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Domestic and General, their values, and what makes them a great place to work. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. During interviews or calls, make sure to really listen to what the interviewer is saying. This will help you respond thoughtfully and demonstrate your empathetic nature, which is key for a Customer Sales Advisor role.
✨Tip Number 3
Stay calm under pressure! Sales can be intense, so practice staying positive and adaptable when faced with challenges. Share examples from your past experiences where you've successfully navigated tough situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Domestic and General.
We think you need these skills to ace Customer Sales Advisor - Beko Europe (Hybrid & Remote) in Nottingham
Some tips for your application 🫡
Show Your Sales Spirit: When you're writing your application, let your passion for sales shine through! We want to see how motivated you are to achieve those customer sales outcomes. Share any relevant experiences that highlight your sales skills and customer-first mindset.
Be Empathetic: Remember, this role is all about understanding customers' needs. Use your application to demonstrate your active listening skills and how you've built trust with customers in the past. A little empathy goes a long way!
Stay Positive and Resilient: Sales can be tough, but we love candidates who can bounce back from challenges. In your application, mention times when you've faced rejection or pressure and how you adapted your approach to stay positive and keep learning.
Clear Communication is Key: Make sure your application is clear and free of jargon. We appreciate straightforward communication, so explain your experiences transparently. And don’t forget to apply through our website – it’s the best way to get your foot in the door!
How to prepare for a job interview at Domestic & General Group
✨Know the Company Inside Out
Before your interview, take some time to research Domestic and General. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that highlight your sales achievements. Be ready to discuss how you've successfully navigated high-pressure situations and adapted to changes, as these are key traits for a Customer Sales Advisor.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by asking clarifying questions and summarising their points. This will reflect your empathetic nature and ability to connect with customers.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play exercises during the interview process. Practice common customer interactions and think about how you would handle various scenarios. This will help you showcase your communication skills and customer-first mindset.
