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For Companies At a Glance
- Tasks: Resolve customer data issues and ensure data integrity in a remote role.
- Company: Join Domestic & General, a dynamic company with a century-long legacy.
- Benefits: Enjoy competitive salary, health plans, discounts, and career growth opportunities.
- Why this job: Be part of a transformative team that values customer data security and accuracy.
- Qualifications: Attention to detail, analytical skills, and experience in data operations or customer service.
- Other info: Flexible work-life balance and opportunities for personal and professional development.
The predicted salary is between 20000 - 29000 £ per year.
Location: UK – Remote
Job Type: Full-time, Permanent
Salary: £24,500
At Domestic & General, keeping customer information accurate and secure is essential. As a Data Handling Adviser, you’ll play a vital role in the first stage of resolving customer profile merge issues, ensuring data integrity and safeguarding the business from potential data protection risks. This team acts as the frontline control within the merge workstream, working to prevent serious data-related issues that could impact customers, operational performance, and regulatory compliance. You’ll investigate and correct merge errors, collaborate with internal teams like IT, and help maintain clean, reliable data that supports colleagues across Service, Complaints, and Client teams.
About You
- Strong attention to detail with an analytical mindset
- Comfortable working independently and managing your own workload
- Clear written and verbal communication skills
- Experience using FlySpeed, AS400, and Genio (training available)
- Previous experience in data operations, customer service, or technical support is desirable
- Confidence speaking to customers to clarify data issues
The Role
- Ticket Management: Work through merge tickets in ServiceNow in priority order; give priority to tickets linked to complaints to support timely resolution
- Data Investigation and Correction: Review and interpret ticket details to understand the merge issue; use systems such as FlySpeed, AS400, and Genio to unmerge customer profiles; ensure appliances, service records, and addresses are accurately aligned; handle complex cases such as landlord accounts with 100+ appliances
- Customer Contact: Contact customers when needed to verify appliance ownership or clarify data discrepancies; gather accurate information to support correct data placement
- Ticket Documentation: Record actions and updates clearly in ServiceNow; pass completed tickets to the Merge Support Team for further processing
Working for us, works for you
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes
- Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
The culture at Domestic & General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do. Do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Data Handling Advisor in Newcastle upon Tyne employer: Domestic & General Group
Contact Detail:
Domestic & General Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Handling Advisor in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to data handling. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a project that highlights your data handling expertise. This can really set you apart from other candidates and give you something tangible to discuss in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Data Handling Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Data Handling Advisor role. Highlight your attention to detail and any relevant experience in data operations or customer service. We want to see how you fit into our team!
Show Off Your Communication Skills: Since clear communication is key in this role, don’t shy away from showcasing your written and verbal skills. Use examples in your application that demonstrate how you've effectively communicated with customers or colleagues in the past.
Be Specific About Your Experience: If you've used systems like FlySpeed, AS400, or Genio, mention them! Even if you haven't, share any similar tools you've worked with. We love seeing how your background can contribute to maintaining data integrity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Domestic & General Group
✨Know Your Data Tools
Familiarise yourself with FlySpeed, AS400, and Genio before the interview. Even if you haven't used them extensively, showing that you've done your homework will impress the interviewers and demonstrate your commitment to the role.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in data or ensuring customer information was accurate, these stories will highlight your analytical mindset.
✨Practice Clear Communication
Since you'll be contacting customers to clarify data issues, practice articulating complex information simply and clearly. Role-play with a friend or family member to build confidence in your verbal communication skills.
✨Understand the Company Culture
Research Domestic & General's values and recent changes within the company. Being able to discuss how you align with their culture and contribute to their growth will set you apart as a candidate who truly understands the organisation.