At a Glance
- Tasks: Review and approve customer communications, ensuring clarity and compliance.
- Company: Join Domestic & General, a tech-driven leader in appliance protection.
- Benefits: Competitive salary, 25 days leave, health cash plan, and more perks.
- Other info: Enjoy tailored support and clear career progression in a dynamic environment.
- Why this job: Shape customer communications and make a real impact in a growing company.
- Qualifications: Strong regulatory knowledge and excellent communication skills required.
The predicted salary is between 42750 - 52250 £ per year.
Financial Promotions Officer Permanent Position Hybrid Role from our Wimbledon Office Domestic & General is growing fast across 12 countries, protecting the appliances that keep households running and cutting waste by extending product life.
Recognised by Great Places to Work and the Inclusive Employers Standard, we’re building a modern, technology lead business and we're looking for a Financial Promotions Officer to join our Financial Promotions team at Domestic & General.
The Role This is a great opportunity for someone with strong regulatory expertise and a customer-first mindset to help ensure our customer communications are clear, compliant and effective.
You'll review and approve a broad range of customer-facing content across digital and print channels, partnering with internal teams and external clients.
This is a highly visible role where you'll help shape customer communications and influence good customer outcomes across the business.
Key responsibilities
- Review and approve customer communications and financial promotions.
- Ensure communications are compliant, clear and customer-focused.
- Provide guidance to stakeholders and clients to support a right-first-time approach.
- Support the development of policies, procedures and governance standards.
- Produce and monitor management information and reporting.
- Maintain accurate records and effective controls.
- Monitor regulatory developments and provide practical guidance.
- Partner with Product, Digital, Creative and Client teams.
- Support the development of customer terms and conditions.
About You
You’ll bring strong regulatory knowledge, excellent attention to detail and the confidence to engage with stakeholders at all levels.
We're looking for someone who can balance regulatory requirements with commercial objectives, while building strong relationships and delivering practical solutions.
You'll ideally have
- Experience reviewing, approving or advising on financial promotions and customer communications.
- Strong knowledge of the rules and regulations governing financial promotions.
- Excellent written and verbal communication skills.
- The ability to interpret complex regulations and apply them pragmatically.
- A customer-focused approach and commitment to delivering good customer outcomes.
- Experience working across multiple teams and positively influencing stakeholders.
- Exceptional attention to detail and accuracy.
- Experience using management information to drive insight and continuous improvement.
- Experience working with clients and business stakeholders.
- Degree-level education or equivalent experience.
You’ll thrive in this role if you're collaborative, accountable, commercially aware and motivated by delivering high-quality outcomes for both customers and the business.
We offer lots of great benefits!
Some of which include
- Competitive salary and annual discretionary bonus 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
- Life assurance – employer funded cover of 4x basic salary
- Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.
- Cover also includes unlimited access to a 24/7 virtual GP service
- Attractive company pension scheme
- Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
- Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
- Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
Domestic & General are an equal opportunities employer which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please note that we have a thorough referencing process, which includes criminal record, credit and reference checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans.
We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers.
You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose.
We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life.
Think you can help?
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Financial Promotions Officer employer: Domestic & General Group
Domestic & General Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration across its EU locations. Employees benefit from comprehensive career development opportunities, competitive remuneration, and the chance to make a significant impact in a transformative environment. Join us to be part of a forward-thinking team that values your contributions and supports your professional growth.
Contact Details:
Domestic & General Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Financial Promotions Officer
✨Tap into Campus Networks
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Domestic & General Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Financial Promotions Officer
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Domestic & General Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Domestic & General Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Domestic & General Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Domestic & General Group.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Domestic & General Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Domestic & General Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
