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- Tasks: Make warm sales calls and help customers find the right protection solutions.
- Company: Join Domestic & General, a leading partner in appliance breakdown protection.
- Benefits: Earn a competitive salary, bonuses, and enjoy flexible remote work.
- Why this job: Kickstart your sales career with extensive training and growth opportunities.
- Qualifications: Sales experience and great communication skills are a plus.
- Other info: Enjoy 33 days of annual leave and fantastic employee discounts.
The predicted salary is between 24500 - 30000 £ per year.
Are you a natural-born salesperson? Do you always put customers first? Want to work for a great company? If it’s a YES, YES, and YES, you should join us as a Customer Sales Advisor.
Who we are
We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Essentially, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.
Right now, we’re recruiting Customer Sales Advisors for our Sky Outbound department — a role that offers a great work-life balance, in a fun environment with some excellent employee benefits.
The role you’ll do
- You’ll be an ambassador for the market-leading Sky brand.
- Making warm outbound sales calls to Sky customers to sell our protection.
- Using your communication skills and knowledge to share the product benefits.
- Building rapport with our customers and getting to know their needs.
- Helping each customer find the right solution for them.
Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme. You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.
Salary
- A highly competitive £24,500 basic salary.
- Average Bonus Earnings of £5,500 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
- For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance.
Requirements
- A solid background in targeted sales.
- Ideally, you’ll have some experience of working alone or in a home-based role.
- Excellent attention to detail. Our customers mean a great deal to us, so we want to get things right first time.
- Great communication skills to build relationships and listen to our customers.
- You’ll be a team player dedicated to providing the best customer experience.
- You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.
- It’s remote, so if you have the space to work at home, you don’t even need to leave the house. We’ll provide the equipment. You’ll just need to have broadband access.
- If you live near to one of our offices, you can mix things up a little and work between the two if you like.
You’ll work a flexible 37.5-hour shift between these opening hours:
- Two weeks of Monday: 10:00 - 18:30, Tuesday to Thursday: 09:30 - 18:30. Friday it’s an early finish: 09:30 - 16:00.
- Two weeks of Monday: 10:30 - 19:00, Tuesday to Thursday: 10:00 - 19:00, Friday it’s an early finish: 09:30 - 16:00.
Joining as one of our Customer Sales Advisors, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.
Benefits
- Free Sky TV.
- Full training – with clear career progression opportunities.
- Regular incentives – with some pretty great prizes.
- Sales bonuses - each month you’ll get the chance to earn some extra take home pay.
- Annual leave – 33 days (including bank holidays).
- A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
- Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
- Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
- Pension scheme – matched employer contributions up to 5% of basic salary.
- Life assurance – employer funded cover of 4x basic salary.
- Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
- And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.
We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE – working from home
Customer Sales Advisor - Sky Outbound employer: Domestic & General Group
Contact Detail:
Domestic & General Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Sky Outbound
✨Tip Number 1
Get to know the company inside out! Research Domestic & General and their partnership with Sky. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or family member to get comfortable with making warm outbound calls. The more you practice, the more natural it will feel when you’re on the phone with customers.
✨Tip Number 3
Show off your communication skills! During interviews or calls, focus on building rapport and actively listening to what the other person is saying. This will help you connect better and understand customer needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there!
We think you need these skills to ace Customer Sales Advisor - Sky Outbound
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your natural sales abilities in your application. Use examples from your past experiences where you successfully sold a product or service, as this will resonate with us and show you're the right fit for the Customer Sales Advisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the initiative to connect their background with what we’re looking for.
Be Personable: Since this role is all about building rapport with customers, let your personality shine through in your written application. Use a friendly tone and don’t be afraid to show your enthusiasm for the role and the company!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to see your interest in joining our team at Domestic & General.
How to prepare for a job interview at Domestic & General Group
✨Know Your Product
Before the interview, make sure you understand the Sky products you'll be selling. Familiarise yourself with their benefits and how they can help customers. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your Sales Skills
Prepare to discuss your previous sales experiences. Think of specific examples where you successfully closed a deal or built rapport with a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise what they've said to show you're engaged. This will reflect your ability to connect with customers and understand their needs.
✨Be Yourself and Stay Calm
Interviews can be nerve-wracking, but remember to be yourself! Show your personality and enthusiasm for the role. Staying calm and collected will help you think clearly and respond effectively to any questions, making a positive impression on your potential employers.
