At a Glance
- Tasks: Engage with customers to register their appliances and provide exceptional service.
- Company: Join the UK's largest insurance company with a global ambition.
- Benefits: Competitive salary, bonuses, hybrid work options, and professional growth opportunities.
- Other info: Supportive team environment with excellent career advancement potential.
- Why this job: Make a real impact while developing your sales and customer service skills.
- Qualifications: Sales-driven, empathetic, resilient, and clear communicator.
The predicted salary is between 24500 - 24500 £ per year.
## Customer Sales Advisor - Retentions (Remote & Hybrid)Applyremote type: Remotelocations: Nottingham, UK: United Kingdomtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100041## Start More Than a Job. Build a Career with Domestic and General!**Salary**: £25,506 per year plus OTE £8,400 per annum **Contract:**Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern **Location: Nottingham** (Hybrid & Remote options available)**Start: Monday, 21st of September**For consecutive years we have been recognised as a “Great place to Work”.Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a Customer Sales Advisor in the Retentions department.We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.**About the role:**As a Retentions Advisor, you’ll be at the heart of our customer experience, helping customers rediscover the value of staying with us. By building rapport, asking the right questions, and offering personalized solutions, you’ll make a real difference in every conversation.This is a dynamic and fast-paced role where you’ll start your day on our telephony system, speaking with a high volume of customers. You’ll work towards clear retention targets while ensuring every interaction meets FCA standards. If you enjoy working in a target-driven environment and thrive on achieving results, this is a fantastic opportunity to develop your skills and make an impact.**So, who are you?*** **Self-Driven** - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.* **Empathetic and an active listener** – Understanding customer’s needs is crucial for recommending suitable products and building trust.* **Resilient and adaptable** – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.* **Curious and growth mindset** – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.* **Clear communicator** – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.* **Independent -** You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.**Shift Pattern:**Your shift patterns will rotate on a 6 week rota between our core opening hours of 8am and 8pm (Monday-Saturday).You’ll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus.We’ll provide all the equipment you need, but you must have broadband access.***What's Next?***At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.**Process*** Apply on workday* 15-minute telephone conversation with one of our Talent Acquisition team* Complete our online Virtual Assessment* A Microsoft teams’ interview and call listening exercise* Job Offer and employment screening checks* IT Equipment delivery and set up call in readiness for day 1**The Benefits of joining Domestic and General*** Starting salary of £25,506.* Average Bonus Earnings of £8,400 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.* Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.* Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awardsWe want everyone to have a fair and inclusive experience when applying for a role with us.If you require adjustments or additional support during the application or interview process, please get in touch at **recruitment@domesticandgeneral.com** and our team will do our best to help.*Please note that we have a thorough referencing process, which includes criminal record checks.**This role is only available to applicants based in mainland UK.**Don't hesitate, submit your application and up to date CV or Resume now!* #J-18808-Ljbffr
Customer Sales Advisor - Retentions (Remote & Hybrid) in Nottingham employer: Domestic & General Group
Domestic & General Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration across its EU locations. Employees benefit from comprehensive career development opportunities, competitive remuneration, and the chance to make a significant impact in a transformative environment. Join us to be part of a forward-thinking team that values your contributions and supports your professional growth.
Contact Details:
Domestic & General Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor - Retentions (Remote & Hybrid) in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Domestic and General, their values, and what makes them a great place to work. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. During interviews or calls, make sure to really listen to what the interviewer is saying. This will help you respond thoughtfully and demonstrate your empathetic nature, which is key for a Customer Sales Advisor.
✨Tip Number 3
Stay calm under pressure! Sales can be intense, so practice staying positive and adaptable when faced with challenges. Share examples from your past experiences where you've successfully navigated tough situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to take the first step towards joining our awesome team.
We think you need these skills to ace Customer Sales Advisor - Retentions (Remote & Hybrid) in Nottingham
Some tips for your application 🫡
Show Your Sales Spirit:When you're writing your application, let your passion for sales shine through! We want to see how motivated you are to achieve those customer sales outcomes. Share any relevant experiences that highlight your self-driven nature and how you've thrived in a sales environment.
Be Empathetic:Remember, this role is all about understanding customers' needs. Use your application to demonstrate your active listening skills and empathy. Maybe share a story where you successfully connected with a customer or resolved an issue by truly understanding their perspective.
Stay Positive and Resilient:Sales can be tough, and we know that! In your application, mention how you've handled challenges or setbacks in the past. Show us that you can stay calm under pressure and adapt your approach when things don’t go as planned. We love a growth mindset!
Communicate Clearly:Your written application is your first chance to show us how well you communicate. Avoid jargon and keep it straightforward. Make sure your application is clear and concise, reflecting the transparent communication style we value at StudySmarter. And don’t forget to apply through our website!
How to prepare for a job interview at Domestic & General Group
✨Know Your Stuff
Before the interview, make sure you understand Domestic and General's products and services. Familiarise yourself with their customer service approach and sales strategies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
During the interview, highlight your ability to listen actively and empathise with customers. Share examples of how you've successfully navigated challenging customer interactions in the past. This will illustrate your customer-first mindset, which is crucial for this role.
✨Stay Resilient and Adaptable
Be prepared to discuss how you handle pressure and adapt to changes. Use specific examples from your previous experiences where you faced rejection or had to adjust your approach. This will show that you can thrive in a fast-paced environment.
✨Communicate Clearly
Practice explaining complex ideas in simple terms. During the interview, avoid jargon and focus on clear communication. This will demonstrate your ability to convey information transparently, which is essential for building trust with customers.
