At a Glance
- Tasks: Engage with customers to register their appliances and provide exceptional service.
- Company: Join the UK's largest insurance company with a global ambition.
- Benefits: Competitive salary, bonuses, hybrid work options, and professional growth opportunities.
- Other info: Supportive team environment with excellent career advancement potential.
- Why this job: Make a real impact while developing your sales and customer service skills.
- Qualifications: Sales-driven, empathetic, resilient, and clear communicator.
The predicted salary is between 24500 - 24500 £ per year.
.# **New year, fresh start – Step Into 2026 with a Remote Sales Role at D&G!**# Launch your new year with purpose, passion, and great perks.**Salary**: £24,500 per year plus OTE £8,400 per annum **Contract:**Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern **Location: Nottingham** (Hybrid & Remote options)**Start:** 2nd of February 2026For consecutive years we have been recognised as a “Great place to Work”.We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.* Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.* Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.* Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.* Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.* Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.* Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.In the role of a retentions advisor, you will play a pivotal part in our mission to deliver exceptional service to existing customers who are exploring changes to their account, by listening closely, understanding their concerns, and offering tailored solutions that highlight the benefits of continuing their journey with us.Your day will begin with logging into our automatic call distributor. Each interaction will require you to build rapport and demonstrate your ability to connect with customers to understand their needs. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers.**Shift Pattern:**Your shift patterns will rotate on a 6 week rota between our core opening hours of 8am and 8pm (Monday-Saturday).You’ll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus.We’ll provide all the equipment you need, but you must have broadband access.At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.**The Benefits of joining Domestic and General*** Starting salary of £24,500.* Average Bonus Earnings of £8,400 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.* Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.* Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards*If you're a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application.**Don't forget to download and attach your Talent Card to showcase your skills and experience. This is a required part of your application.**.*The Talent Card is a one-page summary of an employee’s Career Profile in Workday. It includes:* Current role and experience* Job interests and career preferences* Certifications* Mobility preferencesThis helps hiring managers quickly understand the candidate’s career journey and future aspirations.**Next Steps for Internal Applicants:*** Update your Career Profile in Workday* Download your Talent Card* Apply and attach it along with your CV and cover letter in the “Upload Documents” section of the application**Process*** A Microsoft teams interview and call listening exercise* Interview outcome and feedback*Don't hesitate, submit your application and up to date CV or Resume now!*If interested please reach our to Danielle Newton, your current Team leader or one of the Retentions Team leaders.***Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.******Please note that we have a thorough referencing process, which includes criminal record checks.******This role is only available to applicants based in mainland UK.****Don't hesitate, submit your application and up to date CV or Resume now!*# *At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.**Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.* #J-18808-Ljbffr
Customer Sales Advisor - Retentions (Remote & Hybrid) in Nottingham employer: Domestic & General Group
Domestic and General is an exceptional employer, offering a dynamic work environment that prioritises employee growth and well-being. With a competitive starting salary, generous bonus potential, and a strong emphasis on professional development through internal mobility and leadership programmes, employees are empowered to thrive in their careers. The supportive team culture, combined with the flexibility of remote and hybrid working options, ensures that every team member feels valued and can achieve a healthy work-life balance.
Contact Details:
Domestic & General Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor - Retentions (Remote & Hybrid) in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Domestic and General, their values, and what makes them a great place to work. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. During interviews or calls, make sure to really listen to what the interviewer is saying. This will help you respond thoughtfully and demonstrate your empathetic nature, which is key for a Customer Sales Advisor.
✨Tip Number 3
Stay calm under pressure! Sales can be intense, so practice staying positive and adaptable when faced with challenges. Share examples from your past experiences where you've successfully navigated tough situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to take the first step towards joining our awesome team.
We think you need these skills to ace Customer Sales Advisor - Retentions (Remote & Hybrid) in Nottingham
Sales Skills
Customer Service Skills
Active Listening
Empathy
Resilience
Adaptability
Communication Skills
Problem-Solving Skills
Curiosity
Growth Mindset
Autonomy
Team Collaboration
Time Management
Regulatory Knowledge
Some tips for your application 🫡
Show Your Sales Spirit:When you're writing your application, let your passion for sales shine through! We want to see how motivated you are to achieve those customer sales outcomes. Share any relevant experiences that highlight your self-driven nature and how you've thrived in a sales environment.
Be Empathetic:Remember, this role is all about understanding customers' needs. Use your application to demonstrate your active listening skills and empathy. Maybe share a story where you successfully connected with a customer or resolved an issue by truly understanding their perspective.
Stay Positive and Resilient:Sales can be tough, and we know that! In your application, mention how you've handled challenges or setbacks in the past. Show us that you can stay calm under pressure and adapt your approach when things don’t go as planned. We love a growth mindset!
Communicate Clearly:Your written application is your first chance to show us how well you communicate. Avoid jargon and keep it straightforward. Make sure your application is clear and concise, reflecting the transparent communication style we value at StudySmarter. And don’t forget to apply through our website!
How to prepare for a job interview at Domestic & General Group
✨Know Your Stuff
Before the interview, make sure you understand Domestic and General's products and services. Familiarise yourself with their customer service approach and sales strategies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
During the interview, highlight your ability to listen actively and empathise with customers. Share examples of how you've successfully navigated challenging customer interactions in the past. This will illustrate your customer-first mindset, which is crucial for this role.
✨Stay Resilient and Adaptable
Be prepared to discuss how you handle pressure and adapt to changes. Use specific examples from your previous experiences where you faced rejection or had to adjust your approach. This will show that you can thrive in a fast-paced environment.
✨Communicate Clearly
Practice explaining complex ideas in simple terms. During the interview, avoid jargon and focus on clear communication. This will demonstrate your ability to convey information transparently, which is essential for building trust with customers.
