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For Companies At a Glance
- Tasks: Help customers protect their valuable items through insurance while providing excellent service.
- Company: Join the largest insurance company in the UK with a global ambition.
- Benefits: Competitive salary, bonuses, remote work, and opportunities for personal growth.
- Why this job: Make a real impact on customers' lives in a supportive and rewarding environment.
- Qualifications: Sales-driven, empathetic, resilient, and clear communicators thrive here.
- Other info: Be part of a dynamic team with excellent career advancement opportunities.
The predicted salary is between 24500 - 32500 ÂŁ per year.
Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe. For consecutive years we have been recognised as a “Great place to Work”.
The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.
- Self-Driven: You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
- Empathetic and an active listener: Understanding customer’s needs is crucial for recommending suitable products and building trust.
- Resilient and adaptable: Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
- Curious and growth mindset: A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
- Clear communicator: Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
- Independent: You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.
As a remote outbound sales advisor in our virtual contact centre, you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items, through our insurance cover protection options. You will provide the features and benefits of our protection plans to customers, whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction.
It's a remote role working from home, but you’re not alone. You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers.
This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.
At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you to fully embrace and understand what is required to succeed at D&G and to provide our customers with the best outcomes.
The Benefits of joining Domestic and General:
- Starting salary of ÂŁ24,500.
- Average Bonus Earnings of ÂŁ8,000 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards.
Process:
- Apply on workday
- 15-minute telephone conversation with one of our Talent Acquisition team
- Complete our online Virtual Assessment
- A Microsoft teams’ interview and call listening exercise
- Job Offer and employment screening checks
- IT Equipment delivery and set up call in readiness for day 1
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
Salary: ÂŁ24,500 per year plus OTE ÂŁ8,000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: Remote – Working from home
Customer Sales Advisor - Outbound employer: Domestic & General Group
Contact Detail:
Domestic & General Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Outbound
✨Tip Number 1
Get to know the company inside out! Research Domestic and General, their values, and what makes them a great place to work. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about customer interactions, rehearse how you'd explain the insurance products clearly and without jargon. This will boost your confidence and help you communicate effectively during interviews.
✨Tip Number 3
Stay positive and resilient! Sales can be tough, so prepare yourself for potential rejections. Show that you can bounce back and adapt your approach, which is key to thriving in a fast-paced environment like this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to take the first step towards an exciting career with Domestic and General.
We think you need these skills to ace Customer Sales Advisor - Outbound
Some tips for your application 🫡
Show Your Sales Spirit: When you're writing your application, let your passion for sales shine through! We want to see how motivated you are to achieve those customer sales outcomes. Share any relevant experiences that highlight your self-driven nature and how you've thrived in a sales environment.
Be Empathetic: Remember, this role is all about understanding customers' needs. Use your application to demonstrate your active listening skills and empathy. Maybe share a story where you successfully addressed a customer's concerns or built trust – it’ll show us you’re the right fit!
Stay Positive and Resilient: Sales can be tough, and we know that! In your application, mention how you handle rejection or adapt to changes. We love candidates who stay calm under pressure and keep learning, so don’t hesitate to share how you’ve bounced back from challenges.
Communicate Clearly: We value clear communication, so make sure your application reflects that! Avoid jargon and keep it straightforward. Show us you can explain things transparently, just like you would with our customers. And hey, don’t forget to apply through our website – we can’t wait to hear from you!
How to prepare for a job interview at Domestic & General Group
✨Know Your Products Inside Out
Before the interview, make sure you understand the insurance products offered by Domestic and General. Familiarise yourself with their features, benefits, and any recent updates. This will help you answer questions confidently and demonstrate your customer-first mindset.
✨Showcase Your Resilience
Prepare examples from your past experiences where you've faced challenges or rejection in a sales environment. Highlight how you adapted your approach and maintained a positive attitude. This will show that you can thrive in a high-pressure role.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This will not only demonstrate your empathy but also your ability to understand customer needs, which is crucial for the role.
✨Communicate Clearly and Confidently
Be prepared to explain complex concepts in simple terms. Avoid jargon and ensure your communication is transparent. This will reflect your understanding of the regulatory requirements and your commitment to providing the best outcomes for customers.
