Domestic & General is recruiting a Service Excellence Team Leader to guide a high-performance team across Nottingham, Bedworth and Brighton. The role blends remote and office-based work with 37.5 hours per week, focusing on coaching, knowledge support and real-time performance improvement.
You will develop agents, manage escalation calls, partner with L&D, and drive incentives and continuous improvement while upholding professional standards and fostering a collaborative culture.
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Hybrid Service Excellence Lead | Coach & Develop Teams in Bedworth employer: Domestic & General Group
At Domestic & General, we pride ourselves on being an exceptional employer, offering a dynamic work culture in our Wimbledon office that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training opportunities and a clearly defined career progression path, alongside a competitive salary and extensive benefits package that prioritises health and wellbeing. Join us to be part of a forward-thinking team where your contributions directly impact business performance and strategic decision-making.
