Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure high-quality care and support for clients in their homes.
- Company: Join Optimum Care, a leading home care provider in Northern Ireland.
- Benefits: Competitive pay, joining bonus, flexible hours, and career progression.
- Why this job: Make a real difference in the lives of vulnerable individuals.
- Qualifications: 1 year of care experience, strong communication skills, and NVQ Level 2 in Care.
- Other info: Supportive management and ongoing training opportunities await you.
The predicted salary is between 11 - 16 £ per hour.
Please note we reserve the right to close this advertisement early. We encourage you to apply as soon as possible.
Are you passionate about delivering high-quality care and ensuring the well-being of clients? We are seeking a dedicated and compassionate individual to join our Coleraine team as a Quality Assurance Officer. Covering the Coleraine and surrounding areas, you will report to our Optimum Care office in Coleraine. This job role forms an integral and important part of our Quality and Governance Monitoring, ensuring that the standards we set are upheld and reflected in our client’s experience.
The Role: We are seeking a compassionate individual with a strong drive and passion for ensuring the well-being of vulnerable individuals in the comfort of their own homes. The ideal candidate is not only driven but also proactive, demonstrating the ability to effectively prioritise tasks, work independently and solve problems on their own initiative. Exceptional communication skills, both verbal and written, as well as proficiency in electronic communication, are crucial for success in this role. A positive, friendly, and professional demeanour is essential, coupled with flexibility regarding working hours. The successful candidate will demonstrate the ability to self-manage time and workload efficiently, ensuring the achievement of targets. Furthermore, they will play a key role in promoting and instilling the company’s values within their team, leading by example, and maintaining confidentiality in all aspects of their work.
The main duties of this role are:
- Ensuring a high standard of service delivery, meeting all statutory requirements.
- Reporting any client care issues in relation to health and safety and assist with resolution.
- Providing care to clients when required.
- Training and development of staff, supporting new employees through their probationary period, and fostering career growth within the Company.
- Liaising with clients and families and attending client reviews as required.
- Monitoring the required standard of care being delivered in the community.
- Participating in rotational on-call duty during office closures (including bank holidays).
- Completion of records to the required standard.
- Providing office cover when required.
- Attending weekly update meetings with the Co-Ordinator to ensure effective communication.
- Comply with company policies and procedures and legislative guidelines.
- Maintain NISCC registration.
Minimum of 1 year of domiciliary care experience. Access NI clearance. Full driver’s license and access to a car & car insurance in connection with business. NISCC registered. Availability between the hours of business (7am – 11pm approx.). NVQ Level 2 in Care. Supervisory Experience. ICT Experience.
£500 Joining Bonus– paid after 6 months in your role. Excellent pay rate: £14.55 per hour + 30p per mile mileage. Generous weekday and weekend On-Call Rate. Enhanced Bank Holiday Rate: up to £29.10 per hour. Eligible to apply for a Blue Light Discount Card. Free tunic supplied. Company Pension. Access to our Employee Mental Health Support Line. Paid and ongoing comprehensive training. Further education opportunities. A mobile phone will be provided for work purposes. Career progression opportunities. Support from Management. Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland.
About Optimum Care: Optimum Care is a leading Home Care provider in Northern Ireland. We’ve been providing care for our clients since 1993. Our clients are at the heart of everything we do. We take pride in all our carers as they are the backbone of our services. We invest heavily in our training with our in-house team having thorough experience in community care and nursing. If you are ready to contribute to our mission of providing exceptional care, please fill in an application form below. Optimum Care is an Equal Opportunities Employer. The Company operates a No Smoking Policy.
Quality Assurance Officer – Coleraine employer: Domestic Care
Contact Detail:
Domestic Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer – Coleraine
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Optimum Care. Understand their values and mission, and think about how your passion for quality care aligns with what they stand for. This will help you stand out as someone who truly cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to quality assurance and client care. Think about specific examples from your past experience that showcase your skills in problem-solving and communication. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Show your personality! During the interview, let your friendly and professional demeanour shine through. Remember, they’re looking for someone who can connect with clients and families, so don’t be afraid to show your compassionate side. It’s all about making that personal connection!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great opportunity to reiterate your interest in the position and remind them why you’d be a fantastic fit for their team. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Quality Assurance Officer – Coleraine
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to check out our website and learn about Optimum Care. Understanding our values and mission will help you tailor your application to show how you fit into our team.
Show Your Passion: In your written application, let your passion for delivering high-quality care shine through. Share specific examples of how you've made a difference in previous roles, especially in supporting vulnerable individuals.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and make sure to highlight your relevant experience and skills, particularly those that align with the role of Quality Assurance Officer.
Proofread Before You Submit: Always give your application a good read-through before hitting send. Check for any typos or grammatical errors, as these can distract from your message. A polished application shows attention to detail, which is crucial for this role!
How to prepare for a job interview at Domestic Care
✨Know Your Stuff
Before the interview, make sure you understand the role of a Quality Assurance Officer and the specific responsibilities mentioned in the job description. Familiarise yourself with the standards of care and governance monitoring that Optimum Care upholds. This will show your passion for delivering high-quality care and your commitment to the well-being of clients.
✨Showcase Your Compassion
During the interview, be ready to share examples of how you've demonstrated compassion and dedication in previous roles. Think about situations where you prioritised client well-being or resolved issues effectively. This will help convey your suitability for a role that requires a caring and proactive approach.
✨Communicate Clearly
Exceptional communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would liaise with clients and families, as well as how you would handle any health and safety concerns. Remember, your ability to communicate effectively can set you apart from other candidates.
✨Demonstrate Flexibility
The role requires flexibility regarding working hours, so be ready to discuss your availability. Highlight any previous experiences where you adapted to changing schedules or took on additional responsibilities. This will show that you're not only committed but also willing to go the extra mile for the team and clients.
