Quality Assurance Officer – Bangor

Quality Assurance Officer – Bangor

Due to continued expansion, we are looking for a Quality Assurance Officer to join our Bangor team.

Are you passionate about delivering high-quality care and ensuring the well- being of clients? We are seeking a dedicated and compassionate individual to join our Bangor/Newtownards team as a Quality Assurance Officer. Covering Bangor and the surrounding areas, you will report to our Optimum Care office in Newtownards.

This role is an integral part of our Quality and Governance Monitoring framework, helping to ensure the high standards we set are consistently upheld and positively reflected in our clients’ experience.

Benefits

• £400 Joining Bonus – paid after 3 months in your role
• Excellent pay rate: £15.13 per hour
• Generous weekday and weekend On‑Call Rate
• Enhanced Bank Holiday Rate
• Mileage allowance: 30p per mile
• Permanent contract (no zero‑hours)
• Free tunic supplied
• Company Pension
• Access to our Employee Mental Health Support Line
• Paid and ongoing comprehensive training
• Further education opportunities
• A mobile phone will be provided for work purposes
• Career progression opportunities
• Support from Management
• Working with one of the largest and most successful domiciliary care companies in Northern Ireland

The Role

• Is driven and is passionate about the care that vulnerable people receive in their own homes.
• Is proactive and can prioritise effectively, working on their own initiative and problem‑solving.
• Excels in communicating in verbal, written and electronic formats.
• Is positive, friendly and professional.
• Is flexible with regard to working hours.
• Can self‑manage their time and workload to assure targets are reached.
• Will effectively promote and instil the values of the Company within the team you are a part of, leading and ensuring confidentiality within all aspects of work.

Main Duties of this Role

• Ensuring a high standard of service is being delivered and all statutory requirements are met.
• Reporting any client care issues in relation to health and safety and assisting with resolution.
• Providing care to clients when required.
• Training and development of staff, including supporting new staff in the successful completion of their probationary period and encouraging career development within the Company.
• Liaising with clients and families and attending client reviews as required.
• Monitoring the required standard of care being delivered in the community.
• Rotational on‑call duty when the office is closed (including bank holidays).
• Completion of records to the required standard.
• Office cover when required.
• Attend weekly update meetings with the Co‑Ordinator.
• Comply with company policies and procedures and legislative guidelines.
• Maintain NISCC registration.

The job description is not meant to be definite but is an outline of the post as it is currently perceived. We reserve the right to amend this document at any time according to business need.

Essential Criteria

• Minimum of 1 year of current domiciliary care experience.
• Enhanced Access NI clearance.
• Full driver’s licence and access to a car and car insurance in connection with business.
• Mobile phone.
• Applicants must live within a 10‑mile radius of the Head Office due to the on‑call nature of this role.
• NISCC registered.
• Availability between the hours of business (7 am – 11 pm approx.).

Desirable Criteria

• NVQ Level 2 in Care.
• Supervisory experience.
• ICT experience.

Optimum Care is an Equal Opportunities Employer.

The Company operates a No Smoking Policy.

Applicants within the last 6 months need not reapply.

Closing Date: Friday 31st July 2026