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- Tasks: Review customer interactions and ensure compliance while identifying areas for improvement.
- Company: Join Aerial Direct, a leading independent telecommunications provider.
- Benefits: Enjoy hybrid working, professional development, and a supportive team environment.
- Why this job: Make a real impact by safeguarding customers and enhancing their experience.
- Qualifications: Detail-oriented with strong communication skills; experience in quality assurance is a plus.
- Other info: Great opportunity for career growth in compliance and risk management.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid 3 days remote, 2 days office-based (Fareham)
Are you detail-oriented, analytical, and passionate about ensuring customers receive the best possible experience? We’re looking for a Quality Administrator (Maternity Cover) to join our Compliance & Risk team, playing a key role in protecting our customers, reducing risk, and maintaining the high standards we’re known for. In this vital role, you’ll review customer interactions, monitor compliance, and identify opportunities for improvement across our sales processes. Your insights will help drive accuracy, integrity, and consistency across the business - supporting both customer fairness and regulatory compliance.
Responsibilities
- Reviewing customer interactions (calls, emails, chat, and more) to assess quality, compliance, and overall customer experience
- Conducting Know Your Customer and Know Your Business checks to ensure compliance and mitigate risk
- Completing due diligence checks to help prevent fraud and financial exposure
- Providing constructive feedback and detailed quality reports to support training and continuous improvement
- Analysing data to identify trends, potential risks, and areas for process refinement
- Collaborating with teams such as Compliance and Training to share findings and improve standards
- Taking card payments in line with compliance and payment security policies
- Managing customer account setups and ensuring accuracy in billing and records
- Supporting complaint investigations, root cause analysis, and documentation
- Ensuring accuracy, consistency, and attention to detail across all records and reports
Qualifications
- A sharp eye for detail and a structured, analytical mindset
- Excellent communication skills and the confidence to provide clear, constructive feedback
- Strong customer focus, ensuring fairness and compliance in every interaction
- Proficiency in Microsoft Office, particularly Excel
- The ability to work accurately under pressure and manage competing priorities
- Experience in quality assurance, compliance, telecoms, or customer support is advantageous but a great attitude and willingness to learn are just as important
Why You’ll Love Working Here
- Be part of a specialist team that values accuracy, integrity, and high-quality outcomes
- Make a tangible impact by helping safeguard our customers and business from risk
- Gain valuable exposure to compliance, quality assurance, and risk management
- Enjoy a hybrid working model - with the perfect balance of focused remote work and in-office collaboration
- Work in a supportive, professional environment where your attention to detail truly matters
- Join a company that champions fairness, trust, and continuous improvement, and values people who take pride in doing things right
At Aerial Direct, we enable our customers to have the conversations that matter, through effective partnerships and exceptional customer experiences. Joining us means being part of one of the UK’s leading independent telecommunications providers, and one of the largest O2 partners in the country. We’re committed to investing in our people, rewarding hard work, and creating an environment where everyone can thrive. If you’re detail-oriented, analytical, and ready to take the next step in your journey, we’d love to hear from you. Apply today and become part of our Quality team at Aerial Direct.
Our Process
- Step 1: Is there a fit? You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career
- Step 2: Meet with your would-be manager, our Quality Assurance Team Leader, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You’ll run through a few scenario based questions, and get the opportunity to ask anything you’d like to learn about.
- Step 3: If it looks like a good fit from both sides, we’ll be looking to make you an offer!
Our Values
- All: We are one team enabling each other and the business to thrive
- Elite: We will be the very best that we can be for our customers and our colleagues
- Respectful: We show respect for our environment, our people and above all else, our customers
- Impeccable: We will deliver the best customer experience and service in all we do
- Agile: We’re always looking to be one step ahead, quick to move, and to anticipate our customers needs
- Limitless: We seek continuous improvement in order to grow and develop the business
Quality Administrator (Maternity Cover) in Fareham employer: Dome Cleaning, Inc.
Contact Detail:
Dome Cleaning, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Administrator (Maternity Cover) in Fareham
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Aerial Direct's values and mission. This way, you can show how your skills align with their goals, especially in quality assurance and customer experience.
✨Tip Number 2
Practice makes perfect! Prepare for scenario-based questions by thinking about past experiences where you demonstrated attention to detail and compliance. We want to see how you handle real-life situations, so be ready to share specific examples.
✨Tip Number 3
Don’t underestimate the power of questions! When you get the chance, ask insightful questions about the team dynamics or how they measure success in the Quality Administrator role. It shows you're genuinely interested and engaged.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Quality Administrator (Maternity Cover) in Fareham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Administrator role. Highlight your attention to detail and analytical skills, as these are key for ensuring compliance and enhancing customer experience.
Showcase Relevant Experience: If you've got experience in quality assurance or compliance, don’t hold back! Share specific examples of how you’ve contributed to improving processes or customer interactions in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will reflect your communication skills, which are super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dome Cleaning, Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Quality Administrator. Familiarise yourself with customer interaction reviews, compliance checks, and how to provide constructive feedback. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Since the interview will include scenario-based questions, think about past experiences where you've had to assess quality or compliance. Prepare specific examples that highlight your analytical skills and attention to detail. This will demonstrate your ability to handle real-life situations effectively.
✨Showcase Your Communication Skills
As a Quality Administrator, clear communication is key. Practice articulating your thoughts and feedback in a constructive manner. During the interview, be ready to discuss how you would communicate findings to colleagues and support training initiatives, as this will reflect your strong customer focus.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for data analysis, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
