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For Companies At a Glance
- Tasks: Lead product development and enhance user experience in a fast-paced environment.
- Company: Join Aerial Direct, a top UK telecommunications provider with a focus on innovation.
- Benefits: Enjoy competitive pay, holiday perks, gym discounts, and your birthday off!
- Why this job: Make a real impact by driving digital transformation and improving customer experiences.
- Qualifications: Experience in product management, especially with ConnexOne or Dynamics 365.
- Other info: Be part of a dynamic team with great career growth and regular fun events!
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a commercially focused Product Owner who can blend user empathy with strategic thinking, and who thrives in fast-moving environments. You will bridge operations and development, championing improvements that deliver business value and enhance end-user experience across systems such as ConnexOne and Dynamics 365. The successful candidate will maximise the value of key digital products and platforms within Aerial Direct's transformation roadmap. This role acts as the voice of the business to ensure features and improvements are aligned with user needs, commercial goals, regulatory and information security requirements.
What do we offer?
- Holiday rising with each year of service
- Buy & Sell Holiday Scheme
- Your Birthday Off after all it’s the most important day of the year!
- 23 Days Annual Leave + Bank Holidays
- Free eye tests & support towards glasses
- Gym Discounts
- Discounted Home Broadband
- Family & Friends Broadband Referral Scheme
- Employee Assistance Programme offering confidential Wellbeing Support
- Regular events and activities throughout the year including our Christmas Party, summer party & Employee Awards
- Company pension scheme
You’ll Get Involved In
- Product Ownership & Application Support: Defining and evolving the application support model in partnership with IT to ensure responsive, scalable, and customer-aligned outcomes. Understanding upcoming changes to the applications and informing relevant stakeholders. Work with the business to review and support the implementation of new features that deliver the most significant impact to users and operations. Defining product KPIs. Acting as product risk owner during release cycles, ensuring stakeholder readiness, communication, and operational continuity. Supporting business case development for platform enhancement or replacement based on usage insights and strategic fit.
- Incident & Change Management: Ownership of escalated incidents for owned systems, managing them through to resolution and ensuring stakeholders and end-users are kept informed. Developing and supporting IT teams with Business Continuity plans in the event of critical errors or system failures. Responsible for the change control process and management of system patches, changes and upgrades in line with company policy. Collaboration with the data engineering team to ensure system changes support meaningful reporting and actionable insights. Ensuring applications and all changes meet company information security policies and comply with relevant regulatory requirements, including Ofcom and GDPR.
Ideal Experience and Skills
- Attention to detail with the ability to clearly articulate business requirements, goals and project scope
- Strong time management and prioritisation skills to manage a high workload
- Excellent analytical, problem-solving and conceptual skills with an innovative approach to business problems
- Proven experience in managing ConnexOne or a similar Omnichannel Contact Centre Solution
- Change management experience
- Experience with incident management and troubleshooting
- Strong knowledge of Dynamics 365, Microsoft Planner and Workflow Management systems
- Advanced skills in Microsoft Excel and Office Suite, with working knowledge of SQL and Microsoft Power Platform
- Familiarity with Waterfall & Agile delivery methods and working within cross-functional project teams
- Passion for continuous improvement, user-centred delivery, and enabling business transformation in a fast-paced environment
Nice to have
- Previous experience in a Digital Transformation Programme
- BPM Certification
- BA Certification
Who are we?
We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience. Working at Aerial Direct isn’t just a career, it’s a decision to be better. We are proud to be one of the UK’s leading independent providers of telecommunications and a major O2 partner.
Product Owner Jobs in Fareham at Aerial Direct employer: Dome Cleaning, Inc.
Contact Detail:
Dome Cleaning, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner Jobs in Fareham at Aerial Direct
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Product Owner gig at Aerial Direct.
✨Tip Number 2
Prepare for those interviews! Research Aerial Direct and understand their products and values. Think about how your skills in user empathy and strategic thinking can benefit them. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a company that values continuous improvement and user-centred delivery. Let’s get you that Product Owner role!
We think you need these skills to ace Product Owner Jobs in Fareham at Aerial Direct
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Product Owner role. Highlight your experience with user empathy, strategic thinking, and any relevant tools like Dynamics 365 or ConnexOne. We want to see how you can blend these skills to drive business value!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about product ownership and how your background aligns with our needs. Don’t forget to mention your love for continuous improvement and user-centred delivery!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for those analytical and innovative approaches that can help us enhance our systems and user experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Dome Cleaning, Inc.
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the products and platforms you'll be working with, like ConnexOne and Dynamics 365. Familiarise yourself with their features, benefits, and any recent updates. This will help you articulate how you can maximise their value and align them with user needs.
✨Showcase Your Strategic Thinking
Prepare examples that demonstrate your ability to blend user empathy with strategic thinking. Think about past experiences where you've successfully bridged operations and development, and be ready to discuss how you can apply that to Aerial Direct's transformation roadmap.
✨Highlight Your Change Management Experience
Since change management is a key part of this role, come prepared with specific instances where you've managed incidents or changes effectively. Discuss how you ensured stakeholder readiness and operational continuity during these processes, as this will show your capability in handling critical situations.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that reflect your interest in the role and the company. Inquire about their approach to continuous improvement and how they measure success for their digital products. This shows you're not just interested in the job, but also in contributing to their goals.
