At a Glance
- Tasks: Engage with customers, process orders, and promote building materials over the phone.
- Company: Join a leading building materials company with a focus on customer service.
- Benefits: Competitive salary, health benefits, education reimbursement, and employee discounts.
- Other info: Permanent full-time role with opportunities for professional growth.
- Why this job: Kickstart your career in sales while making a real impact on customer satisfaction.
- Qualifications: High school diploma required; sales training is a plus.
The predicted salary is between 57000 - 60000 € per year.
As the Inside Sales Representative (ISR), you will play a primary role in creating excellent customer service impressions. The ISR ensures order accuracy, verifies order details with customers, efficiently enters orders in the system, and relays vital information to operations team members. You will be comfortable selling engineered wood products, siding, decking, railing, and other building material product lines, increasing sales revenue order by order.
Our customers range from small independent lumber yards to national home improvement chains and industrial OEM customers.
EXPECTED CONTRIBUTIONSAlong with the Account Managers / Sales Specialists and Commodity Traders, the ISR maintains and grows existing customer relationships.
INBOUND CALLS AND SALES ORDERS- Promptly answer customer phone calls for orders, quotes, and inquiries.
- Determine customer requirements and secure the maximum invoice value for the order.
- Sell additional products by recognising opportunities to up-sell or sell complementary products.
- Answer inquiries by clarifying desired information; researching, locating, and providing information.
- Enter orders efficiently and accurately into the order system.
- Relay vital information to operations team members.
- Handle credits and returns promptly and accurately.
- In some regions, partner with Account Managers to manage customer relationships.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Use the call planning process to place outbound phone calls to customers to promote and sell Doman products and promotion programmes. The purpose of outbound calls is to fill delivery trucks, follow up on orders, and offer sales promotions; every opportunity is used to increase the dollar value of an order.
KNOWLEDGE, SKILLS, AND ABILITIES – SALES- Excellent customer service skills on the phone.
- Demonstrated ability to anticipate customer needs.
- Comfortable with conducting outbound phone calls to existing customers.
- Able to quickly learn technical information specific to the building industry.
- Working knowledge of wood frame residential construction is an asset.
- Very comfortable with Excel, Word, and Outlook; good keyboarding and computer skills.
- Aptitude for numerical calculations.
- Excellent English communication skills for influencing sales over the phone.
High school graduation is a requirement. Formal sales training is desirable.
COMPENSATION AND BENEFITSThe typical hiring range for this position is $57,000 - $60,000 annually. The base pay offered is based on geographical location and may vary depending on the applicant’s job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees may be eligible for:
- Annual incentive plan based on company performance.
- Group pension plan with employer-matching contributions.
- Health benefits.
- Purchase Doman Building Materials Group Ltd. stock at a discounted price.
- Retiree Health Benefits Program.
- Fitness reimbursement.
- Education reimbursement.
- Professional Development reimbursement.
- Scholarships for children.
- Discounts on product purchases.
- Employee referral bonus.
- Annual Service Awards.
Permanent, full-time.
HOURS OF WORKMonday to Friday 8:00 am – 4:30 pm
WORK LOCATION5350 275 St, Langley, BC V4W 0C1. Applicants must have reliable transportation, as the site is not serviced by public transit.
EEO AND NON-DISCRIMINATION STATEMENTSApplicants must be legally entitled to work in Canada without sponsorship. Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Inside Sales Representative in Langley employer: Doman Building Materials Group Ltd
Doman Building Materials Group Ltd. is an exceptional employer located in Langley, BC, offering a dynamic work environment where employees are valued and encouraged to grow. With a strong focus on professional development, competitive compensation, and comprehensive benefits including health plans and education reimbursement, Doman fosters a culture of teamwork and excellence. Employees enjoy the unique advantage of working with a diverse range of customers while contributing to the success of a leading company in the building materials industry.
Contact Detail:
Doman Building Materials Group Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Representative in Langley
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer interaction over the phone, grab a friend and do some mock calls. Focus on being friendly, clear, and confident – it’ll make a world of difference!
✨Tip Number 3
Don’t just wait for the job to come to you. Be proactive! Reach out to the hiring team through our website, express your interest, and ask insightful questions. It shows initiative and can help you stand out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your great fit for the Inside Sales Representative role.
We think you need these skills to ace Inside Sales Representative in Langley
Some tips for your application 🫡
Show Your Customer Service Skills:Since the Inside Sales Representative role is all about creating great first impressions, make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past!
Be Specific About Your Sales Experience:When detailing your sales experience, be specific about the products you've sold and the techniques you've used. We love numbers, so if you can share any sales figures or achievements, that’ll definitely catch our eye!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention your familiarity with building materials and any relevant technical knowledge. We appreciate when candidates take the time to connect their skills to what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Doman Building Materials Group Ltd
✨Know Your Products
Familiarise yourself with the engineered wood products, siding, decking, and other building materials you'll be selling. Being able to discuss these confidently will impress your interviewers and show that you're ready to hit the ground running.
✨Practice Customer Scenarios
Prepare for role-play scenarios where you might need to handle customer inquiries or resolve issues. Think about how you would clarify customer needs and upsell products. This will demonstrate your excellent customer service skills and problem-solving abilities.
✨Showcase Your Tech Skills
Brush up on your Excel, Word, and Outlook skills before the interview. Be ready to discuss how you've used these tools in past roles, especially in managing orders or customer information. This will highlight your technical aptitude, which is crucial for the Inside Sales Representative role.
✨Be Ready for Outbound Calls
Since outbound calls are a big part of the job, prepare to discuss your approach to making these calls. Think about how you would promote products and follow up on orders. Showing enthusiasm for this aspect of the role can set you apart from other candidates.
