Inside Sale Representative in Langley

As the Inside Sales Representative (ISR), you will play a primary role in creating excellent customer service impressions and ensuring order accuracy. You will be responsible for verifying order details with customers, efficiently entering orders into the system, and relaying vital information to operations team members. The ISR takes on a generalist function, selling engineered wood products, siding, decking, railing, and other building material product lines.

Our customers range from small independent lumber yards to regional building material dealers, national home improvement chains, and industrial and OEM customers.

Along with the Account Managers / Sales Specialists and Commodity Traders, the ISR maintains and grows existing customer relationships.

• Inbound Calls and Sales Orders: Promptly answer customer phone calls for orders, quotes, and inquiries. Determine customer requirements and secure maximum invoice value for the order. Sell additional products by recognising opportunities to up-sell or sell complementary products. Answer inquiries by clarifying desired information; researching, locating, and providing information. Enter orders efficiently and accurately into the order system. Relay vital information to operations team members. Handle credits and returns promptly and accurately. Partner with Account Managers to manage customer relationships in some regions. Resolve problems professionally by clarifying issues, researching answers, exploring alternative solutions, implementing solutions, and escalating unresolved problems.
• Outbound Phone Calls: Utilize call planning to place outbound calls to customers to promote and sell Doman products and sales promotions. Fill delivery trucks, follow up on orders, and offer sales promotions to increase order value.

• Sales: Excellent customer service skills on the phone. Demonstrated ability to anticipate customer needs. Comfortable conducting outbound phone calls to existing customers.
• Technical: Able to quickly learn technical information specific to the building industry. Working knowledge of wood frame residential construction is an asset.
• Other: Very comfortable with Excel, Word, and Outlook; good keyboarding and computer skills. Aptitude for numerical calculations. Excellent English communication skills with the capacity to influence sales over the phone.

High school graduation is a requirement. Formal sales training is desirable.

The typical hiring range for this position is $57,000 - $62,000 annually. The base pay offered is based on geographical location and may vary depending on the applicant’s job-related knowledge, skills, experience, and internal equity. Compensation information is an estimate provided to meet applicable provincial Pay Transparency legislation.

As part of our total rewards offering, permanent employees in this position may be eligible for:

• Annual incentive plan based on company performance
• Group pension plan with employer-matching contributions
• Health benefits
• Purchase Doman Building Materials Group Ltd. stock at a discounted price

• Retiree Health Benefits Program
• Fitness reimbursement
• Education reimbursement
• Professional Development reimbursement
• Scholarships for children
• Discounts on product purchases
• Employee referral bonus
• Annual Service Awards

Permanent, full-time

Monday to Friday 8:30 am – 5:00 pm

5350 275 St, Langley, BC V4W 0C1

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or require that other or different tasks be performed as assigned. This posting reflects an existing vacancy within our organization. Applicants must be legally entitled to work in Canada without sponsorship. Doman does not use artificial intelligence (AI) to screen, assess, and select candidates. Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank you for your interest; however, only those selected for an interview will be contacted.