At a Glance
- Tasks: Engage with customers, process orders, and promote building materials over the phone.
- Company: Join a leading building materials company with a focus on customer service.
- Benefits: Competitive salary, health benefits, education reimbursement, and employee discounts.
- Other info: Permanent full-time role with opportunities for professional development.
- Why this job: Kickstart your career in sales while making a real impact on customer satisfaction.
- Qualifications: High school diploma required; sales training is a plus.
The predicted salary is between 57000 - 60000 € per year.
As the Inside Sales Representative (ISR), you will play a primary role in creating excellent customer service impressions. The ISR ensures order accuracy, verifies order details with customers, efficiently enters orders in the system, and relays vital information to operations team members. You will be comfortable selling engineered wood products, siding, decking, railing, and other building material product lines, increasing sales revenue order by order.
Our customers range from small independent lumber yards to national home improvement chains and industrial OEM customers.
EXPECTED CONTRIBUTIONSAlong with the Account Managers / Sales Specialists and Commodity Traders, the ISR maintains and grows existing customer relationships.
INBOUND CALLS AND SALES ORDERS- Promptly answer customer phone calls for orders, quotes, and inquiries.
- Determine customer requirements and secure the maximum invoice value for the order.
- Sell additional products by recognising opportunities to up-sell or sell complementary products.
- Answer inquiries by clarifying desired information; researching, locating, and providing information.
- Enter orders efficiently and accurately into the order system.
- Relay vital information to operations team members.
- Handle credits and returns promptly and accurately.
- In some regions, partner with Account Managers to manage customer relationships.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Use the call planning process to place outbound phone calls to customers to promote and sell Doman products and promotion programmes. The purpose of outbound calls is to fill delivery trucks, follow up on orders, and offer sales promotions; every opportunity is used to increase the dollar value of an order.
KNOWLEDGE, SKILLS, AND ABILITIES – SALES- Excellent customer service skills on the phone.
- Demonstrated ability to anticipate customer needs.
- Comfortable with conducting outbound phone calls to existing customers.
- Able to quickly learn technical information specific to the building industry.
- Working knowledge of wood frame residential construction is an asset.
- Very comfortable with Excel, Word, and Outlook; good keyboarding and computer skills.
- Aptitude for numerical calculations.
- Excellent English communication skills for influencing sales over the phone.
High school graduation is a requirement. Formal sales training is desirable.
COMPENSATION AND BENEFITSThe typical hiring range for this position is $57,000 - $60,000 annually. The base pay offered is based on geographical location and may vary depending on the applicant’s job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees may be eligible for:
- Annual incentive plan based on company performance.
- Group pension plan with employer-matching contributions.
- Health benefits.
- Purchase Doman Building Materials Group Ltd. stock at a discounted price.
- Retiree Health Benefits Program.
- Fitness reimbursement.
- Education reimbursement.
- Professional Development reimbursement.
- Scholarships for children.
- Discounts on product purchases.
- Employee referral bonus.
- Annual Service Awards.
Permanent, full-time.
HOURS OF WORKMonday to Friday 8:00 am – 4:30 pm
WORK LOCATION5350 275 St, Langley, BC V4W 0C1. Applicants must have reliable transportation, as the site is not serviced by public transit.
EEO AND NON-DISCRIMINATION STATEMENTSApplicants must be legally entitled to work in Canada without sponsorship. Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Inside Sales Representative employer: Doman Building Materials Group Ltd
Doman Building Materials Group Ltd. is an exceptional employer located in Langley, BC, offering a dynamic work environment where employees are valued and encouraged to grow. With competitive compensation, comprehensive benefits including health plans and professional development reimbursements, and a strong focus on employee well-being, Doman fosters a culture of collaboration and support. Join us to be part of a team that prioritises customer satisfaction while providing ample opportunities for personal and professional advancement.
Contact Detail:
Doman Building Materials Group Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Representative
✨Tip Number 1
Get to know the company inside out! Before your interview, do some research on Doman Building Materials. Understand their products and services, especially in engineered wood and building materials. This will help you connect with the interviewer and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer interaction over the phone, try role-playing with a friend or family member. Focus on answering questions clearly and confidently, and don’t forget to showcase your upselling techniques!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've excelled in sales or customer service. Whether it’s resolving a tricky issue or closing a big deal, these stories will help you stand out during the interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s super easy to do!
We think you need these skills to ace Inside Sales Representative
Some tips for your application 🫡
Show Your Customer Service Skills:Since the Inside Sales Representative role is all about creating great first impressions, make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past!
Be Specific About Your Sales Experience:When detailing your sales experience, be specific about the products you've sold and the techniques you've used. We love numbers, so if you can share any sales figures or achievements, that’ll definitely catch our eye!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention your familiarity with building materials and any relevant technical knowledge. We appreciate when candidates take the time to connect their skills to what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Doman Building Materials Group Ltd
✨Know Your Products Inside Out
As an Inside Sales Representative, you'll be selling engineered wood products and other building materials. Make sure you research these products thoroughly before the interview. Understand their features, benefits, and how they can meet customer needs. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Practice Your Customer Service Skills
Since this role is all about creating excellent first impressions, practice your customer service skills. Role-play common scenarios with a friend or family member, focusing on how to handle inquiries, upsell products, and resolve issues. This will prepare you for the types of calls you'll be handling in the job.
✨Showcase Your Technical Aptitude
The job requires a good understanding of the building industry and comfort with technical information. Brush up on basic concepts related to wood frame residential construction. Be ready to discuss how you can quickly learn and apply technical details during the interview.
✨Demonstrate Your Communication Skills
Excellent English communication skills are crucial for influencing sales over the phone. During the interview, focus on speaking clearly and confidently. Use examples from past experiences where your communication made a difference in customer interactions. This will show that you're not just a good fit for the role, but also a great representative for the company.
