Inside Sales Representative in Abbots Langley

As the Inside Sales Representative (ISR), you will play a primary role in creating excellent customer service impressions. The ISR ensures order accuracy, verifies order details with customers, efficiently enters orders in the system, and relays vital information to operations team members. You will be comfortable selling engineered wood products, siding, decking, railing, and other building material product lines, increasing sales revenue order by order. Our customers range from small independent lumber yards to national home improvement chains and industrial OEM customers.

EXPECTED CONTRIBUTIONS

• Maintain and grow existing customer relationships alongside Account Managers / Sales Specialists and Commodity Traders.

INBOUND CALLS AND SALES ORDERS

• Promptly answer customer phone calls for orders, quotes, and inquiries.
• Determine customer requirements and secure the maximum invoice value for the order.
• Sell additional products by recognising opportunities to up-sell or sell complementary products.
• Answer inquiries by clarifying desired information; researching, locating, and providing information.
• Enter orders efficiently and accurately into the order system.
• Relay vital information to operations team members.
• Handle credits and returns promptly and accurately.
• In some regions, partner with Account Managers to manage customer relationships.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

OUTBOUND PHONE CALLS

• Use the call planning process to place outbound phone calls to customers to promote and sell Doman products and promotion programs.
• Purpose of outbound calls is to fill delivery trucks, follow up on orders, and offer sales promotions; every opportunity is used to increase the dollar value of an order.

KNOWLEDGE, SKILLS, AND ABILITIES – SALES

• Excellent customer service skills on the phone.
• Demonstrated ability to anticipate customer needs.
• Comfortable with conducting outbound phone calls to existing customers.

KNOWLEDGE, SKILLS, AND ABILITIES – TECHNICAL

• Able to quickly learn technical information specific to the building industry.
• Working knowledge of wood frame residential construction is an asset.

KNOWLEDGE, SKILLS, AND ABILITIES – OTHER

• Very comfortable with Excel, Word, and Outlook; good keyboarding and computer skills.
• Aptitude for numerical calculations.
• Excellent English communication skills for influencing sales over the phone.

EDUCATION

• High school graduation is a requirement.
• Formal sales training is desirable.

COMPENSATION AND BENEFITS

The typical hiring range for this position is $57,000 - $60,000 annually. The base pay offered is based on geographical location and may vary depending on the applicant's job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees may be eligible for:

• Annual incentive plan based on company performance.
• Group pension plan with employer-matching contributions.
• Health benefits.
• Purchase Doman Building Materials Group Ltd. stock at a discounted price.

OTHER WORK-RELATED BENEFITS

• Retiree Health Benefits Program.
• Fitness reimbursement.
• Education reimbursement.
• Professional Development reimbursement.
• Scholarships for children.
• Discounts on product purchases.
• Employee referral bonus.
• Annual Service Awards.

EMPLOYMENT STATUS

Permanent, full-time.

HOURS OF WORK

Monday to Friday 8:00 am – 4:30 pm

WORK LOCATION

5350 275 St, Langley, BC V4W 0C1. Applicants must have reliable transportation, as the site is not serviced by public transit.

EEO AND NON-DISCRIMINATION STATEMENTS

Applicants must be legally entitled to work in Canada without sponsorship. Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.