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- Tasks: Engage with customers, process orders, and promote building materials over the phone.
- Company: Join a leading building materials company with a focus on customer service.
- Benefits: Competitive salary, health benefits, pension plan, and professional development opportunities.
- Why this job: Kickstart your career in sales while making meaningful connections with customers.
- Qualifications: High school diploma required; sales experience is a plus.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 42000 - 46000 £ per year.
As the Inside Sales Representative (ISR), you will play a primary role in creating excellent customer service impressions and ensuring order accuracy. You will efficiently enter orders into the system and relay vital information to operations team members. The ISR takes on a generalist function, selling engineered wood products, siding, decking, railing, and other building material product lines.
Our customers range from small independent lumber yards to regional building material dealers, national home improvement chains, and industrial and OEM customers.
EXPECTED CONTRIBUTIONS- Maintain and grow existing customer relationships.
- Promptly answer customer phone calls for orders, quotes, and inquiries.
- Determine customer requirements and secure maximum invoice value for orders.
- Sell additional products by recognising opportunities to up-sell or sell complementary products.
- Answer inquiries by clarifying desired information; researching, locating, and providing information.
- Enter orders efficiently and accurately into the order system.
- Relay vital information to operations team members.
- Handle credits and returns promptly and accurately.
- Partner with Account Managers to manage customer relationships in some regions.
- Resolve problems professionally by clarifying issues and implementing solutions.
- Utilise call planning to place outbound calls to promote and sell Doman products.
- Follow up on orders and offer sales promotions to increase order value.
- Excellent customer service skills on the phone.
- Ability to anticipate customer needs.
- Comfortable conducting outbound phone calls to existing customers.
- Quickly learn technical information specific to the building industry.
- Working knowledge of wood frame residential construction is an asset.
- Proficient in Excel, Word, and Outlook; good keyboarding and computer skills.
- Aptitude for numerical calculations.
- Excellent English communication skills with the capacity to influence sales over the phone.
- High school graduation is a requirement.
- Formal sales training is desirable.
The typical hiring range for this position is $57,000 - $62,000 annually. The base pay offered is based on geographical location and may vary depending on the applicant's job-related knowledge, skills, experience, and internal equity.
As part of our total rewards offering, permanent employees may be eligible for:
- Annual incentive plan based on company performance.
- Group pension plan with employer-matching contributions.
- Health benefits.
- Purchase Doman Building Materials Group Ltd. stock at a discounted price.
- Retiree Health Benefits Program.
- Fitness reimbursement.
- Education reimbursement.
- Professional Development reimbursement.
- Scholarships for children.
- Discounts on product purchases.
- Employee referral bonus.
- Annual Service Awards.
Permanent, full-time.
HOURS OF WORKMonday to Friday, 8:30 am – 5:00 pm.
WORK LOCATION5350 275 St, Langley, BC V4W 0C1.
This posting reflects an existing vacancy within our organization. Applicants must be legally entitled to work in Canada without sponsorship. Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Inside Sale Representative in Abbots Langley employer: Doman Building Materials Group Ltd
Contact Detail:
Doman Building Materials Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sale Representative in Abbots Langley
✨Tip Number 1
Get to know the company inside out! Research Doman Building Materials and understand their products, values, and customer base. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, role-play with a friend or family member. Focus on being clear, confident, and friendly – it’s all about making that great first impression!
✨Tip Number 3
Prepare for common sales scenarios. Think about how you would handle objections or upsell products. Having a few strategies in mind can really boost your confidence during those crucial calls.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Inside Sales Representative role!
We think you need these skills to ace Inside Sale Representative in Abbots Langley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've created great first impressions and handled inquiries in the past!
Be Specific About Your Sales Experience: When detailing your sales experience, be specific about the products you've sold and the techniques you used. We love seeing how you’ve maximised order values and built customer relationships.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the Inside Sales Representative role. We appreciate when candidates take the time to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Doman Building Materials Group Ltd
✨Know Your Products Inside Out
As an Inside Sales Representative, you'll be selling engineered wood products and other building materials. Make sure you research these products thoroughly before the interview. Understand their features, benefits, and how they meet customer needs. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Practice Your Customer Service Skills
Since this role is all about creating excellent first impressions, practice your customer service skills. Role-play common scenarios with a friend or family member, focusing on how to handle inquiries, resolve issues, and upsell products. This will prepare you for the types of questions you might face during the interview.
✨Showcase Your Communication Skills
Excellent communication is key in this position. During the interview, focus on articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate how you've effectively communicated with customers, especially over the phone. This will highlight your ability to influence sales and build relationships.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions for your interviewers. Ask about the team dynamics, sales strategies, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
