EAP Counsellor -Licensed in London

Join us to apply for the EAP Counsellor - Licensed role at DomainSilo in Isleworth, England, United Kingdom. Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

As an EAP Counsellor, you will be in an impactful role built around a caring supportive team of counsellors with a desire to improve the emotional wellbeing of our members. The EAP counsellor is essential for providing brief solution focused counselling to our members working with a model of delivering Emotional Wellbeing Support with a realistic approach, coaching our members to their desired goal. Working alongside the EAP/EWS team, you'll have the opportunity to provide in-the-moment support to a diverse range of clients. In addition to having an impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader.

Schedule: 8 hours per week contract with a preferred schedule. Wednesday morning – 9am-1pm and Friday afternoon – 12pm-4pm.

Primary Responsibilities:

• Provide assessments and in-the-moment support to a diverse range of clients using a brief solution focused model.
• Provide one-off emotional wellbeing calls, referring to internal and external resources.
• Carry out risk assessments and triage.
• Provide manager consultation services on a variety of work-related issues such as performance management, trauma impacting the workplace, organisational change, individual employee crisis intervention, coaching, and work-life issues.
• Provide crisis intervention and management support in response to critical incidents.
• Conduct on-site training services for managers and employees (e.g. wellness seminars, health fairs, lunch & learns).
• Complete case notes for all clients in line with clinical policy.
• Undertake training modules and company-specific e-learning.
• Keep up to date on relevant regulatory and legislative developments.
• Play a proactive role in weekly and monthly team meetings.
• Demonstrate a keen awareness of meeting customer expectations within the boundaries of emotional wellbeing.
• Problem solving and the ability to create an internal network are key.
• Undertake all other tasks and responsibilities as required.

Required Qualifications:

• Bachelor's degree (or higher) in Counselling or Psychotherapy.
• Accreditation to a recognised counselling and/or psychotherapy governing body.
• Experience working in a brief solution focused counselling model.
• Telephone/video counselling experience.
• I.T/Computer proficiency (MS Word, Excel, Outlook, MS Teams, etc.).

Preferred Qualifications:

• Master's degree in counselling and/or psychotherapy.

Soft Skills:

• Good clinical judgement and understanding of your responsibilities regarding confidentiality, work ethic and professionalism.
• Communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organisational skills.

Eligibility: Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Telecommuter Policy: All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

Equal Opportunity Employer: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace.