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- Tasks: Provide top-notch support to medical professionals and resolve software issues.
- Company: Dynamic healthcare tech company in Leeds with a collaborative vibe.
- Benefits: Training provided, flexible hours, and a chance to grow in tech.
- Why this job: Kickstart your career in tech while making a difference in healthcare.
- Qualifications: Customer service experience and basic Microsoft Office skills required.
- Other info: On-call one week out of four with in-office meetings twice a week.
The predicted salary is between 30000 - 42000 £ per year.
A healthcare technology company in Leeds is seeking a Customer Support Analyst to join a collaborative team. This role focuses on providing outstanding customer service by assisting medical professionals with software issues.
Candidates should have prior customer service experience and an understanding of Microsoft Office. Training is provided, making it an excellent opportunity for those looking to enter the technology field.
The position requires being on-call one week out of four and involves various working hours including meeting twice a week in-office.
Health Tech Customer Support Analyst in Leeds employer: DomainSilo
Contact Detail:
DomainSilo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Tech Customer Support Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare tech industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common customer support scenarios. Think about how you'd handle tricky situations with medical professionals and be ready to share your experiences. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the software tools commonly used in healthcare settings. If you can demonstrate your understanding of these tools during the interview, it’ll definitely set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Health Tech Customer Support Analyst in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've helped others solve problems, especially in a tech environment!
Tailor Your Application: Don’t just send the same CV everywhere! Take a moment to tweak your application to match the job description. Mention your understanding of Microsoft Office and any relevant tech skills that could make you stand out.
Be Clear and Concise: When writing your cover letter or CV, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at DomainSilo
✨Know Your Stuff
Make sure you understand the basics of healthcare technology and customer support. Brush up on common software issues that medical professionals might face, as well as how to troubleshoot them. This will show your potential employer that you're proactive and ready to dive into the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will help demonstrate your ability to handle the demands of the role effectively.
✨Familiarise Yourself with Microsoft Office
Since the job requires an understanding of Microsoft Office, make sure you're comfortable using its various applications. You might be asked about your proficiency during the interview, so it’s a good idea to have some examples ready of how you've used these tools in previous roles.
✨Be Ready for Flexibility
The position involves being on-call and working various hours, so be prepared to discuss your availability. Show that you're adaptable and willing to meet the needs of the team. This will highlight your commitment to providing outstanding customer service, even outside of regular hours.
