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For Companies At a Glance
- Tasks: Support medical professionals by diagnosing and resolving software issues with a focus on customer experience.
- Company: Join Optum, a global leader in healthcare technology and support.
- Benefits: Comprehensive benefits, career development, and a diverse, inclusive culture.
- Why this job: Kickstart your tech career while making a real impact on health outcomes.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
- Other info: Flexible shifts, supportive team environment, and opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.
We are looking for Customer Support Analysts to join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support medical professionals across the UK professionally diagnosing and resolving issues within our bespoke software.
This role will have a more technical focus and will give you great skills to further your career at Optum.
What You'll Do
- Work proactively with our customers to support a range of issues and queries across several pharmacy products.
- Develop your product knowledge; our PharmOutcomes products deliver services for thousands of providers across the UK.
- Respond to queries that can range from technical advice to potential new user set up over the phone or via our ticketing system.
- Use multiple systems to support our customers, requiring an understanding of Windows office packages.
- Meet in the office twice weekly and work on alternate weekly shift patterns, Monday to Friday, 8-4:30 PM then 9:30‑6 PM, plus a requirement to work on‑call 1 week out of 4.
Primary Responsibilities
- Handle all queries in a professional manner using effective customer service skills and concise written communication.
- Diagnose and solve issues raised by our medical professionals using process and knowledge gained from training.
- Identify and elevate any issues that cannot be resolved to the Software Development and Product teams.
Who You'll Be
It is vital that you have experience in a Customer Service role. While we provide training and tools to ensure you are set for success, we need you to demonstrate ability to empathise, listen, and be patient to achieve the right outcome for our customers. You will be a team player who enjoys working within a fast‑paced and busy environment, and you will be solution‑driven in your approach.
Required Qualifications
- Proven understanding of Microsoft Office (Outlook, Word, Excel).
- Demonstrated ability to multi‑task and manage your time effectively.
- Demonstrated ability to be adaptable to changing environments/situations/tasks.
- Demonstrated ability to be a quick learner, confident in picking up new systems and tools.
- Demonstrated ability to be motivated by customer outcomes and providing a quality service.
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug‑free workplace.
Customer Support Analyst in Leeds employer: DomainSilo
Contact Detail:
DomainSilo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Optum on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Support Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations or difficult customers. We want to see your problem-solving skills in action, so be ready to share examples from your past experiences.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the software and tools mentioned in the job description. If you can demonstrate your understanding of Microsoft Office and any relevant systems during the interview, you'll stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Optum. Let’s get you that job!
We think you need these skills to ace Customer Support Analyst in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Analyst role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since effective communication is key in this role, ensure your written application reflects your ability to convey information clearly and concisely. Use professional language but let your personality shine through – we love a bit of character!
Highlight Your Technical Savvy: Mention any experience you have with Microsoft Office or other software tools. If you're a quick learner, let us know! We’re looking for someone who can adapt to new systems easily, so don’t be shy about your tech skills.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at DomainSilo
✨Know the Company Inside Out
Before your interview, take some time to research Optum and its mission. Understand their focus on health equity and how they use technology to improve health outcomes. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer support, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to empathise, listen, and provide solutions, as these are key traits they’re looking for.
✨Familiarise Yourself with Technical Tools
Brush up on your knowledge of Microsoft Office, especially Outlook, Word, and Excel. If you have experience with ticketing systems or bespoke software, be ready to discuss that too. Showing that you can quickly learn new systems will give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer scenarios. Think about how you would diagnose and resolve issues, and be ready to explain your thought process. Practising these scenarios can help you articulate your problem-solving skills effectively.
