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- Tasks: Lead sales and reservations, optimise bookings, and create unforgettable guest experiences.
- Company: Secret Bay is a luxury boutique resort in Dominica, focused on sustainability and unique guest experiences.
- Benefits: Enjoy flexible scheduling, wellness activities, and a stunning natural environment.
- Why this job: Join a passionate team dedicated to luxury and sustainability in a breathtaking location.
- Qualifications: Bachelor's degree in Hospitality and 3 years of experience in sales/reservations required.
- Other info: Submit your application with references to careers@gems.dm, specifying the job title.
The predicted salary is between 28800 - 42000 £ per year.
Step into a leadership role at Secret Bay, where luxury meets sustainability. As the Sales & Reservations Manager, you’ll drive occupancy, lead client communications, and optimize booking systems. Ideal for individuals with a sales-driven mindset and a passion for hospitality, ready to craft unforgettable guest experiences.
Responsibilities
- Manage daily reservation operations
- Develop and implement sales strategies
- Oversee guest inquiry responses
- Maintain booking engine and OTAs
- Coordinate with front office and housekeeping
- Analyze occupancy trends and generate reports
Experience and Qualifications
- Bachelor\’s Degree in Hospitality or related Field
- Minimum 3 years in hospitality sales/reservations
- Strong knowledge of PMS and CRS platforms
- Excellent written and verbal communication skills
- Proven track record in lead conversion
- Flexible schedule availability
- Leadership and interpersonal strengths
Benefits and Others
Submit your cover letter and resume, including the names of two (2) past employment references, to: careers@gems.dm. Specify in the subject line \”Application for: Sales & Reservations Manager\”
Secret Bay is a boutique resort on Dominica’s clifftop, blending high design with local craftsmanship. Certified by Green Globe, it emphasizes sustainability and guest luxury, offering unique experiences from wellness to adventure in a pristine natural setting.
Located on a lush site designed by architect Fruto Vivas, the resort features villas with private pools, dedicated hosts, and access to secret beaches. Guests enjoy amenities like yoga, watersports, spa treatments, and gourmet dining, as well as transformative excursions into Dominica’s rainforest and waterfalls.
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Sales & Reservations Manager employer: Dom767
Contact Detail:
Dom767 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Reservations Manager
✨Tip Number 1
Familiarise yourself with the unique selling points of Secret Bay. Understanding what sets this boutique resort apart will help you articulate how your skills and experience align with their vision of luxury and sustainability during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in sales and reservations. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific sales strategies you've implemented in previous roles. Be ready to share examples of how you've driven occupancy and improved guest experiences, as these are key responsibilities for the Sales & Reservations Manager.
✨Tip Number 4
Research the latest trends in hospitality technology, particularly in PMS and CRS platforms. Being knowledgeable about current tools and systems will demonstrate your commitment to optimising booking processes and enhancing guest satisfaction.
We think you need these skills to ace Sales & Reservations Manager
Some tips for your application 🫡
Tailor Your Cover Letter: Craft a cover letter that highlights your sales-driven mindset and passion for hospitality. Mention specific experiences that demonstrate your ability to drive occupancy and lead client communications, aligning with the responsibilities of the Sales & Reservations Manager role.
Showcase Relevant Experience: In your CV, emphasise your minimum 3 years of experience in hospitality sales or reservations. Include quantifiable achievements, such as successful sales strategies you implemented or occupancy trends you improved, to showcase your impact in previous roles.
Highlight Technical Skills: Make sure to mention your strong knowledge of PMS and CRS platforms in both your cover letter and CV. This is crucial for the role, so provide examples of how you've used these systems to optimise booking processes or enhance guest experiences.
Include References: Prepare a list of two past employment references as requested. Ensure they are relevant to the hospitality industry and can vouch for your skills in sales and client communication. Mention them in your cover letter to show you’re ready to provide them upon request.
How to prepare for a job interview at Dom767
✨Showcase Your Sales Acumen
Prepare to discuss your previous sales strategies and successes. Highlight specific examples where you increased occupancy or improved client engagement, as this role is all about driving sales and reservations.
✨Demonstrate Hospitality Passion
Express your enthusiasm for the hospitality industry. Share experiences that reflect your commitment to creating unforgettable guest experiences, which is crucial for a position at Secret Bay.
✨Familiarise Yourself with Technology
Brush up on your knowledge of PMS and CRS platforms. Be ready to discuss how you've used these systems in past roles to optimise booking processes and manage reservations effectively.
✨Prepare for Leadership Questions
As a managerial role, expect questions about your leadership style and experience. Think of examples where you've successfully led a team or resolved conflicts, showcasing your interpersonal strengths.
