Secret Bay offers its Reservations Assistant a position connecting commercial awareness with personalised hospitality. You'll move between reservation systems, guest communications and coordination with resort departments, helping ensure each booking reflects the preferences and expectations of its guests.
Responsibility
- Respond to reservation enquiries through email, telephone and approved booking channels.
- Create, update and maintain accurate guest reservations and booking records.
- Provide information on villa categories, availability, rates and resort experiences.
- Assist with upselling accommodation upgrades, packages and additional resort services.
- Prepare reservation confirmations and communicate booking conditions to guests.
- Record guest preferences, special requests and relevant pre-arrival arrangements.
- Coordinate arrival information with Villa Services, Front Office and other resort departments.
- Follow up on pending enquiries, booking amendments and cancellations.
Experience and Qualifications
- Associate Degree in Tourism & Hospitality, Marketing or related discipline
- Proficient in Microsoft Office with strong verbal and written communication skills
- Previous experience would be advantageous.
Benefits and Others
Spectacularly sited on a clifftop promontory where the rainforest meets the sea on Dominica, the “Nature Island” of the Caribbean, Secret Bay is among the leading boutique resorts in the world and an acclaimed Relais & Châteaux property. The secluded six-star, all-villa resort consists of elegantly appointed, residential-style villas, each with a private plunge pool and dedicated villa host, on-call concierge, chefs and guides, access to a secret beach and transformative experiences curated specifically for each guest.
Conceptualised by celebrated architect Fruto Vivas, Secret Bay’s award-winning villas are world-renowned for their artful fusion of high design and local craftsmanship, forming open‑air luxury residences amid nature’s lush embrace. As a Green Globe certified resort composed entirely of sustainably‑sourced materials, Secret Bay exists in a beautiful equilibrium of responsibility to its environment and commitment to guest comfort.
Secret Bay’s luxurious resort amenities complete the most unrivaled island escape. Begin your day with a rejuvenating yoga class at the riverside Bwa Mang Wellness Pavilion, grab a paddleboard from the Zamann Watersports Hut for a day of fun on the water, find peace at the treetop Gommier Spa, delight in hyperlocal cuisine at our open‑air Zing Zing restaurant and cap your evening with cocktails on the cliff edge Vetiver Sunset Deck overlooking Secret Beach. This is, truly, paradise found.
Both within and beyond resort grounds await a host of perspective‑shifting, life‑altering experiences. Whether you choose to journey “within” alongside our seasoned healers, explore the living, breathing rainforest or rappel into the depths of the island on a waterfall canyoning adventure, guests are guaranteed to leave Dominica forever changed.
66 Independence Street (Piper\'s Step) , Roseau, Dominica
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Reservations Assistant in Portsmouth employer: Dom767
InterContinental Dominica Cabrits Resort & Spa is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With a focus on innovation in hospitality technology, the IT Manager role provides unique opportunities to enhance operational performance while ensuring a secure and efficient IT environment. Located in the beautiful Roseau, Dominica, employees enjoy a supportive atmosphere that values teamwork and guest satisfaction, making it a rewarding place to build a career.
