Support student success while managing key financial processes with Academix School of Learning as a Finance & Student Services Officer. This role is ideal for a detail-oriented professional who enjoys combining finance, administration, and customer service in a fast-paced educational environment.
Responsibility
As our Finance & Student Services Officer, you will:
- Manage student accounts, tuition payments, and payment plans
- Monitor outstanding balances and financial holds
- Prepare invoices, receipts, statements, and financial clearances
- Maintain accurate financial records using Zoho Books
Revenue Protection
- Follow up on overdue tuition and payment commitments
- Work with students and parents to establish payment arrangements
- Help improve tuition collection while maintaining positive relationships
Student Services
- Respond to student enquiries via phone, email, WhatsApp, and online platforms
- Assist with registration, programme information, payments, and administrative requests
- Coordinate appointments and provide exceptional customer service
- Maintain confidential student records
- Process transcripts, enrolment letters, graduation clearances, and verification requests
- Ensure institutional records remain accurate and up to date
Admissions Support
- Process applications and supporting documents
- Coordinate applicant onboarding and enrolment
- Help prospective students navigate the admissions process
Reporting & Administration
- Prepare weekly financial reports and debt analysis
- Support the Dean with student communications and administrative follow-up
- Develop automated workflows that improve efficiency and reduce manual work
Experience and Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, Management, Education Administration, or a related field.
- Minimum of three (3) years' relevant experience in financial administration, accounts receivable, customer service, student services, or records management.
- Demonstrated experience managing financial accounts, invoices, receipts, payment processing, and outstanding balances.
- Experience preparing financial reports and maintaining accurate, confidential records.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and Google Workspace.
- Experience using Zoho Books or similar accounting software is an asset.
- Experience using online payment systems and student learning management systems is an asset.
- Knowledge of automated administrative workflows and digital processes is an asset.
- Experience working in a school, college, training institution, or other service-oriented environment is highly desirable.
- Address: Bay Street, Portsmouth, Dominica
Academix School of Learning in Dominica is a modern educational institution located in Portsmouth, offering a range of academic services designed to enhance learning through innovative methods such as flipped classrooms, social learning environments, on-demand lectures, and e-testing.
Finance & Student Services Officer in Portsmouth employer: Dom767
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