Working hours: full time (40 hours weekly, 07:30 to 16:30 Monday to Friday)
Contract type: permanent
We are looking for a technically minded and customer-focused Aftersales Technical Support to join our close-knit Aftersales team.
You will be the first technical point of contact for our customers and contractors. You will manage the Technical inbox, phone calls and tickets, so that no query is missed and clients are kept up to date. You will give solutions and advice on technical and parts queries, and you will prepare job cards, book out parts and set up service visits for our site technicians and subcontractors. You will also process service contracts, help build our knowledge base of installation and troubleshooting guides, and feed recurring product issues back to our Product Development team.
You will be comfortable working with technical product information such as datasheets, drawings and installation instructions, and you will be able to work through a problem logically to a solution. You will be calm under pressure and highly organised, and you will be confident making decisions while knowing when to escalate. Excellent oral and written communication skills and good IT skills, including CRM/ticketing systems and Microsoft 365, are essential. Experience in a technical support, aftersales or service environment, or of ERP or job management systems, would be an advantage.
At Dolphin we offer a competitive salary package, including a generous quarterly bonus, 30 days' holiday (inclusive of 8 bank holidays), free lunch on selected days, flexi-time, holiday cash-in, pension salary sacrifice, additional holiday purchase and electric vehicle salary sacrifice scheme.
To apply, please submit your CV and Covering Letter, addressing the requirements in the job description, by Monday 23 November 2026.
For a copy of the job description, please follow this link - https://www.dropbox.com/scl/fi/cfhsv546mnhx3282k88y6/Aftersales-Technical-Support.pdf?rlkey=ynoy8hdpzj0vqqq9swbujm6o7&dl=0
