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For Companies At a Glance
- Tasks: Assist customers, manage transactions, and keep the store tidy.
- Company: Join Dollar Tree Stores, a leader in affordable retail.
- Benefits: Enjoy health insurance, retirement plans, and educational assistance.
- Why this job: Be part of a friendly team that values customer experience and personal growth.
- Qualifications: High school diploma preferred; customer service experience is a plus.
- Other info: Flexible hours and opportunities for advancement await!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Customer Service Associate I role at Dollar Tree Stores.
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned
Skills and Experience
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
Perks and Benefits
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in select states, minors may be eligible to be considered for employment in certain roles.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
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Customer Service Associate I employer: Dollar Tree Stores
Contact Detail:
Dollar Tree Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate I
✨Tip Number 1
Familiarise yourself with Dollar Tree's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the store. This will prepare you to handle questions and complaints confidently, showcasing your problem-solving abilities.
✨Tip Number 3
Highlight your previous experience in retail or customer service during any conversations or interviews. Be ready to share specific examples of how you've successfully managed customer interactions in the past.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage tasks efficiently. Mention any experience you have with stock management or maintaining a clean workspace, as these are key aspects of the role.
We think you need these skills to ace Customer Service Associate I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in retail or similar environments. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a positive shopping experience. Mention specific skills like problem-solving and communication that align with the role.
Highlight Relevant Skills: In your application, emphasise skills such as relationship management, organisation, and the ability to follow instructions. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dollar Tree Stores
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interactions, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous jobs. Highlight your ability to maintain a positive attitude even in challenging situations.
✨Demonstrate Teamwork and Communication
The position requires working closely with other associates and leaders. Be ready to discuss how you’ve collaborated with team members in the past and how effective communication has helped you achieve common goals.
✨Understand the Company Culture
Research Dollar Tree Stores and understand their values and mission. During the interview, express how your personal values align with theirs and how you can contribute to creating a positive shopping experience for customers.
✨Prepare for Physical Demands
This role involves physical tasks such as lifting and stocking merchandise. Be honest about your ability to meet these demands and consider discussing any relevant experience that demonstrates your capability to handle similar responsibilities.
