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For Companies At a Glance
- Tasks: Help customers, manage transactions, and keep the store tidy.
- Company: Join Dollar Tree Stores, a leader in affordable retail.
- Benefits: Enjoy health insurance, retirement plans, and educational assistance.
- Why this job: Be part of a friendly team that values customer experience and personal growth.
- Qualifications: High school diploma preferred; customer service experience is a plus.
- Other info: Flexible hours make it perfect for students!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Customer Service Associate I role at Dollar Tree Stores. We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.
Responsibilities
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned
Skills and Experience
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
Perks and Benefits
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more!
Equal Opportunity Employer: We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws, minors may be eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not a complete list of job duties, which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
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Customer Service Associate I employer: Dollar Tree Stores
Contact Detail:
Dollar Tree Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate I
✨Tip Number 1
Familiarise yourself with Dollar Tree's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios. This will prepare you to handle various customer inquiries and complaints, showcasing your problem-solving abilities when you meet with hiring managers.
✨Tip Number 3
Highlight your previous experience in retail or customer service during interviews. Be ready to share specific examples of how you've successfully managed customer interactions, as this will demonstrate your suitability for the position.
✨Tip Number 4
Show your commitment to teamwork and a positive work environment. Discuss how you can contribute to maintaining a clean and organised store, as well as how you can support your colleagues in delivering excellent customer service.
We think you need these skills to ace Customer Service Associate I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in retail or similar environments. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a positive shopping experience. Mention specific skills like problem-solving and communication that align with the role.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to follow instructions. Provide examples of how you've successfully managed customer interactions or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dollar Tree Stores
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experience. Think of specific examples where you went above and beyond to assist a customer, as this role heavily relies on excellent customer interactions.
✨Demonstrate Problem-Solving Abilities
Prepare to answer questions about how you've handled difficult situations in the past. Employers appreciate candidates who can think on their feet and resolve issues efficiently.
✨Understand the Company Culture
Research Dollar Tree Stores and understand their values and mission. Showing that you align with their commitment to providing a great shopping experience will impress your interviewers.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you.
