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For Companies At a Glance
- Tasks: Assist customers, manage transactions, and maintain store cleanliness.
- Company: Join Dollar Tree, a leading discount retailer known for great value.
- Benefits: Enjoy perks like educational assistance, retirement plans, and an employee assistance programme.
- Why this job: Be part of a friendly team that values customer service and offers growth opportunities.
- Qualifications: High school diploma preferred; retail experience is a plus.
- Other info: Flexible part-time hours available; perfect for students!
Overview
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Responsibilities
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned
Qualifications
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
Perks and Benefits
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in multiple states, minors are also eligible to be considered for employment in certain roles.
We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Part time
Location: 4 Airport Rd, Dudley, Massachusetts 15710
Dollar Tree
Min: 15
Max: 15.5
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Customer Service Associate I employer: Dollar Tree Stores
Contact Detail:
Dollar Tree Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate I
✨Tip Number 1
Familiarise yourself with the products and services offered by Dollar Tree. Understanding what they sell will help you answer customer queries more effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and maintain a friendly tone is crucial in customer service roles.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of examples from your past experiences where you successfully handled difficult situations. This will prepare you for potential questions during the interview.
✨Tip Number 4
Show your commitment to teamwork by discussing how you've collaborated with others in previous roles. Highlighting your ability to work well with colleagues can set you apart as a candidate who fits into our company culture.
We think you need these skills to ace Customer Service Associate I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in retail or similar environments. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a positive shopping experience. Mention specific examples of how you've successfully assisted customers in the past.
Highlight Relevant Skills: In your application, emphasise your strong organisational, communication, and problem-solving skills. These are crucial for the Customer Service Associate role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dollar Tree Stores
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interactions, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous jobs. Highlight your ability to maintain a positive attitude even in challenging situations.
✨Demonstrate Teamwork and Communication
This position requires working closely with colleagues and management. Be ready to discuss how you’ve collaborated with others in past roles, and emphasise your strong communication skills. Mention any experiences where you contributed to a team goal.
✨Understand the Company Culture
Research Dollar Tree's values and mission before the interview. Showing that you align with their commitment to providing a great shopping experience will demonstrate your enthusiasm for the role and the company.
✨Prepare for Physical Demands
The job involves lifting and moving merchandise, so be ready to discuss your physical capabilities. You might want to mention any relevant experiences that showcase your ability to meet the physical demands of the job, such as previous retail or warehouse work.
