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For Companies At a Glance
- Tasks: Help customers, manage transactions, and keep the store tidy.
- Company: Join Dollar Tree Stores, a leader in affordable retail.
- Benefits: Enjoy perks like educational assistance and retirement plans.
- Why this job: Be part of a friendly team that values customer experience and teamwork.
- Qualifications: High school diploma preferred; customer service experience is a plus.
- Other info: Flexible hours available; perfect for students looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Customer Service Associate I role at Dollar Tree Stores.
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.
Responsibilities
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned
Qualifications
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
Perks and Benefits
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more
Notes
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws, minors may be eligible for employment in certain roles.
We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which may be amended from time to time. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Part time
24520 Falcon Place Boulevard, Abingdon, Virginia 24211
#J-18808-Ljbffr
Customer Service Associate I employer: Dollar Tree Stores
Contact Detail:
Dollar Tree Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate I
✨Tip Number 1
Familiarise yourself with Dollar Tree's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios. This will prepare you to handle various customer inquiries and complaints, showcasing your problem-solving abilities when you meet with hiring managers.
✨Tip Number 3
Network with current or former employees of Dollar Tree. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Be ready to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will highlight your suitability for the Customer Service Associate role.
We think you need these skills to ace Customer Service Associate I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in retail or similar environments. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a positive shopping experience. Mention specific examples of how you've successfully assisted customers in the past.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and organisational abilities. These are crucial for the Customer Service Associate role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dollar Tree Stores
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interactions, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous jobs. Highlight your ability to maintain a positive attitude even in challenging situations.
✨Demonstrate Teamwork and Communication
This position requires working closely with colleagues and management. Be ready to discuss how you’ve collaborated with others in past roles, and emphasise your strong communication skills. Mention any experiences where you contributed to a positive team environment.
✨Understand the Company Culture
Research Dollar Tree Stores and their values before the interview. Understanding their commitment to customer service and community can help you align your answers with their expectations, showing that you're a good fit for their team.
✨Prepare for Physical Demands
The job involves physical tasks like lifting and restocking. Be honest about your ability to meet these demands and consider discussing any relevant experience you have with similar responsibilities. This shows that you’re aware of the job's requirements and are ready to take them on.
