Stock Controller

We are currently seeking an exceptional Stock Controller to join our Harrods team on a full-time permanent basis.

A solid proven track record within a similar role in luxury or premium retail is advantageous however not a must.

Scope

Responsible for:

· ensuring the stockroom organization to maximize the store productivity

· monitoring the stock levels and supporting the activities of the Sale Staff

· guaranteeing the stock and inventory control and managing

· Acts as the point person for maintaining and supervising all the inbound/outbound merchandise as well as the maintenance and organization of all back of house stock and supply areas

· Be a role model ensuring the highest level of client service

· Represent the brand as an ambassador by promoting its values and ambitions within the market place

· Key Holder (mandatory for Managers, optional for Supervisors)

Key Accountabilities

· Manage the stockroom organization in order to contribute to the store productivity, in accordance with the DG directives and procedures

· In collaboration with the store management, is responsible for:

· supporting the Sale Staff, ensuring efficient and fast replenishment of merchandise on the selling floor and shortening the waiting time of the clients

· training support on system and stockroom guideline to new stock keeper

· Guarantee an effective people management of the Stock Staff:

· arrange and conduct monthly coaching sessions with his/her Staff to review performance and provide constructive, timely feedback

· handle the Corporate review process for the Stock Staff

· Participate to daily store meetings to communicate current business trends, relevant updates and motivate the store employees to perform

· Identify store maintenance issues, lighting concerns and work closely with Corporate to report, catalogue, prioritize and resolve areas that impact store structural function and image

· Ensure receipt, quantities, tagging, deliveries of products, articles, and supplies in a timely manner

· Prepare new items to be displayed in collaboration with the Sale Staff

· Ensure replenishment is done systematically and accurately

· Participate in store maintenance

· Control and supervise transfers and all other operations in a timely manner

· Supervise the flow of goods between storage and shop floor, prepare and control arrangement of articles

· Follow daily placement of items for sale, in line with articles available in stock

· Plan and undertake inventory operations, and be a stakeholder in monitoring loss-prevention and unknown mark-downs

· Communicate on a daily basis with article rotation and propose remedial measures where necessary

· Oversee and confirm all receipts, deliveries, outgoing packages, both retail and non-retail

· Maintain loss prevention standards through awareness and adherence to store policies

· Respond to Corporate regarding discrepancies, missing documentation, etc.

· Guarantee the bi annual store inventory accuracy and set up quantitative targets related to inventory control

· Be competent in cash procedures and operations and, if needed, provides support to the cashiers team

Guarantee:

· full knowledge of all shipping and receiving procedures and paperwork distribution

· inter-store transfers, RTVs and damages

· client purchases, consignments and transfers or deliveries to other locations

· PR/Visual deliveries

· Store materials, supplies and packaging supplies

· furniture moves, special event setup, etc.

· Manage Staff uniforms (fitting, order, remittance, alterations, dry cleaning and spare uniforms)

· Order office stationery, drinks and food and other relevant tools, coordinate with suppliers, control delivery and invoicing

· Uphold grooming and styling standards

· Perform other duties as directed

· Specification addressed to Stock Supervisor in Agile Cluster

· Contribute, in collaboration with the store management, in the execution of the administrative and back office store duties

· Contribute to the BoH performance and activities in order to smooth operations and facilitate the collaboration between the FoH and BoH teams

· Specification addressed to Stock Manager/Supervisor in Bottom Heavy/Bottom Heavy Multi-site Department/Top Heavy/Full structure Clusters

· Support the store management in the execution of the administrative and back office store duties

· Contribute to the BoH performance and activities in order to smooth operations and facilitate the collaboration between the FoH and BoH teams

· Assure to be aligned with his/her FoH and also BoH colleagues

Requirements

· Self-motivation with positive attitude

· Strong team player

· Proven and demonstrable track record with successful results in a similar role

· Excellent interpersonal and effective communication skills

· Eligibility to live and work in the UK