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- Tasks: Elevate the client experience and provide exceptional service in luxury retail.
- Company: Join the iconic Selfridges team representing Dolce & Gabbana.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fluency in multiple languages is a plus; collaborative team culture.
- Why this job: Be a brand ambassador and create memorable experiences for customers.
- Qualifications: 3+ years in luxury retail and strong clienteling skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a dynamic and detail-oriented Senior Client Advisor to join our Women Department at Selfridges, London. As a true ambassador of the Dolce & Gabbana brand, you will make sure to provide excellent service to every customer.
Your Contribution to the Role:
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long‑term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
What You Bring To The Team:
- Fluency in English; other languages are considered a plus
- Minimum of 3 years’ proven experience in luxury retail
- Strong clienteling skills with the ability to deliver a memorable client journey/ceremony
- Proficiency in effective sales techniques with a track record of achieving targets
- Solid understanding of store KPIs and how to drive performance
- Highly self‑motivated with a positive attitude and refined selling approach
- Excellent customer focus, combined with strong presentation, interpersonal, and communication skills
- Collaborative team player with the ability to build strong internal and external relationships
Senior Client Advisor - Selfridges employer: DOLCE&GABBANA
Contact Detail:
DOLCE&GABBANA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - Selfridges
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail world, especially those who might know someone at Selfridges. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for the Dolce & Gabbana brand shine through. Share stories about how you've created memorable client experiences in the past.
✨Tip Number 3
Do your homework! Familiarise yourself with Selfridges' latest collections and their customer service ethos. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Client Advisor - Selfridges
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Dolce & Gabbana shine through! We want to see how you embody the brand's values and how you can elevate the client experience. Make it personal and relatable!
Highlight Your Clienteling Skills: Make sure to showcase your experience in building long-term relationships with clients. We’re looking for someone who knows how to use clienteling tools effectively, so share specific examples of how you've done this in the past.
Demonstrate Your Sales Success: We love a good success story! Include details about your previous sales achievements and how you’ve met or exceeded targets. This will help us see your proficiency in effective sales techniques and your understanding of store KPIs.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. And don’t forget, applying through our website is the best way to get noticed!
How to prepare for a job interview at DOLCE&GABBANA
✨Know Your Brand Inside Out
As a Senior Client Advisor for Dolce & Gabbana, it's crucial to have a deep understanding of the brand's history, values, and product lines. Research their latest collections and be ready to discuss how you can embody the brand's image while providing exceptional service.
✨Showcase Your Clienteling Skills
Prepare examples of how you've successfully built long-term relationships with clients in your previous roles. Highlight specific techniques you've used, such as client books or CRM systems, to enhance the customer experience and drive sales.
✨Demonstrate Your Sales Acumen
Be ready to discuss your track record in achieving sales targets. Think of specific instances where you exceeded expectations and how you tailored your approach to meet diverse customer needs, especially in a luxury retail environment.
✨Exude Positivity and Team Spirit
During the interview, let your positive attitude shine through. Share experiences that showcase your ability to collaborate with team members and support their performance, as this is key to maintaining smooth operations on the shop floor.