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For Companies At a Glance
- Tasks: Elevate client experiences and support sales staff in a luxury retail environment.
- Company: Prestigious boutique on Old Bond Street, known for exceptional service.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Why this job: Be a brand ambassador and build lasting relationships with international clients.
- Qualifications: 3+ years in luxury retail, strong communication skills, and a positive attitude.
- Other info: Join a dynamic team in a vibrant London location.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an experienced and proactive Client Advisor for our boutique based in Old Bond Street, London. As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long-term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency in English. Other languages are considered a plus
- Minimum 3 years of relevant experience in luxury retail
- Client Ceremony
- Effective sale techniques
- Store’s KPIs
- Self-motivation with positive attitude and professional selling techniques
- Good customer focus with strong presentation, interpersonal and communication skills
- Strong team player
Location: London
Senior Client Advisor - Old Bond Street employer: DOLCE&GABBANA
Contact Detail:
DOLCE&GABBANA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - Old Bond Street
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail sector, especially those who might know about openings at Old Bond Street. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for the brand shine through. Share stories that highlight your experience and how you’ve tailored client experiences in the past.
✨Tip Number 3
Do your homework! Research the brand’s values and recent projects. This will not only impress during interviews but also help you align your answers with what they’re looking for in a Senior Client Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Client Advisor - Old Bond Street
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your enthusiasm for luxury retail shine through. We want to see how you embody the brand and can elevate the client experience. Share specific examples of how you've done this in the past!
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail. We’re looking for someone with at least 3 years under their belt, so don’t be shy about showcasing your achievements and how they align with the role.
Demonstrate Your Customer Focus: We value strong customer relationships, so include examples of how you've built long-term connections with clients. Mention any tools or techniques you’ve used, like clienteling or CRM systems, to enhance customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at DOLCE&GABBANA
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand its history, values, and product range. This will not only help you answer questions confidently but also show your passion for the brand, which is crucial for a Client Advisor role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you tailored experiences for clients and built long-term relationships. Be ready to discuss specific situations that highlight your ability to connect with customers.
✨Demonstrate Team Spirit
As a Senior Client Advisor, you'll be mentoring others. Share instances where you've supported your colleagues or contributed to a team’s success. Highlight your collaborative approach and how you can enhance the performance of the sales staff on the shop floor.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your sales techniques and clienteling skills. Practice how you would approach a customer, identify their needs, and promote products effectively. This will showcase your proactive attitude and ability to elevate the client experience.
