Sales Manager

Company Description

DOLCE&GABBANA is an iconic Italian luxury fashion house founded in Milan in the mid-1980s by Domenico Dolce and Stefano Gabbana, rooted in craftsmanship, tailoring tradition, and Mediterranean culture. Over the decades, the brand has expanded from its initial clothing collections into a wide and diverse range of apparel, accessories, jewelry, and watches. Each creation reflects meticulous attention to detail, devotion to work, and a distinctive sense of beauty and irony. Today, DOLCE&GABBANA continues to draw inspiration from Italian art, traditions, and culture, offering products that embody a unique heritage of knowledge, emotion, and innovation. Professionals joining the company become part of an environment that values creativity, quality, and long-term excellence in luxury retail.

Role Description

The Sales Manager role at DOLCE&GABBANA is a full-time, on-site position based in Bicester. This role is responsible for leading and motivating the store team to achieve sales targets, deliver exceptional client experiences, and uphold the brand’s luxury standards. Day-to-day activities include overseeing sales performance, coaching team members, managing client relationships, and ensuring the boutique environment reflects brand guidelines. The Sales Manager will monitor key performance indicators, support visual merchandising, coordinate with central teams on stock and promotions, and handle operational tasks such as reporting, scheduling, and compliance with company procedures. The role requires a hands‑on presence on the sales floor and a strong focus on cultivating a client‑centric culture aligned with DOLCE&GABBANA’s values.

Qualifications

• Proven experience in luxury retail sales management or a similar client‑facing leadership role, ideally within fashion or accessories.
• Strong people management and coaching skills, with the ability to motivate, develop, and retain a high‑performing sales team.
• Demonstrated ability to drive sales results, analyze KPIs, and implement action plans to enhance performance and client satisfaction.
• Excellent communication and interpersonal skills, with a client‑centric mindset and the ability to build long‑term relationships with diverse clientele.
• Solid understanding of store operations, including inventory control, visual merchandising standards, and compliance with company policies.
• Ability to work on‑site in Bicester, maintain a professional appearance aligned with a luxury brand, and adapt to a fast‑paced retail environment.
• Fluency in English; additional languages are an advantage for serving international clients.
• Familiarity with POS systems, basic MS Office tools, and comfort with digital tools used in clienteling and reporting.
• Knowledge of the luxury market and strong appreciation for Italian fashion, craftsmanship, and brand storytelling.