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- Tasks: Elevate customer experiences and mentor sales staff in a luxury retail environment.
- Company: Join the iconic Selfridges team representing Dolce & Gabbana.
- Benefits: Competitive salary, dynamic work culture, and opportunities for growth.
- Other info: Fluency in English; other languages are a plus.
- Why this job: Be a brand ambassador and create memorable experiences for international customers.
- Qualifications: 3+ years in luxury retail with strong clienteling and sales skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a dynamic and detail-oriented Senior Client Advisor to join our Women Department at Selfridges, London. As a true ambassador of the Dolce & Gabbana brand, you will make sure to provide excellent service to every customer.
Your Contribution to the Role:
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long‑term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
What You Bring To The Team:
- Fluency in English; other languages are considered a plus
- Minimum of 3 years’ proven experience in luxury retail
- Strong clienteling skills with the ability to deliver a memorable client journey/ceremony
- Proficiency in effective sales techniques with a track record of achieving targets
- Solid understanding of store KPIs and how to drive performance
- Highly self‑motivated with a positive attitude and refined selling approach
- Excellent customer focus, combined with strong presentation, interpersonal, and communication skills
- Collaborative team player with the ability to build strong internal and external relationships
Senior Client Advisor - Selfridges in London employer: DOLCE&GABBANA
Contact Detail:
DOLCE&GABBANA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - Selfridges in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Dolce & Gabbana's history, values, and latest collections. This knowledge will not only impress during interviews but also help you connect with customers on a personal level.
✨Tip Number 2
Practice your clienteling skills! Think about how you can create memorable experiences for customers. Role-play scenarios with friends or family to refine your approach and ensure you're ready to build those long-lasting relationships.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships in the luxury retail space can open doors and give you insider tips on landing that Senior Client Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the brand. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Senior Client Advisor - Selfridges in London
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Dolce & Gabbana shine through! Share why you’re excited about the brand and how you can embody its values in your role as a Senior Client Advisor.
Highlight Your Clienteling Skills: Make sure to showcase your experience with clienteling tools and techniques. We want to see how you've built long-lasting relationships with customers and how you can elevate their shopping experience.
Demonstrate Your Sales Success: Don’t be shy about sharing your achievements! Include specific examples of how you’ve met or exceeded sales targets in luxury retail. This will help us understand your proficiency in effective sales techniques.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well, so we can easily see how you fit into our team at Selfridges.
How to prepare for a job interview at DOLCE&GABBANA
✨Know the Brand Inside Out
Before your interview, dive deep into the Dolce & Gabbana brand. Understand their values, latest collections, and what sets them apart in the luxury retail market. This knowledge will not only impress but also help you tailor your responses to show how you can embody the brand.
✨Showcase Your Clienteling Skills
Prepare examples of how you've successfully built long-term relationships with clients in your previous roles. Discuss specific techniques you've used, like client books or CRM systems, to enhance customer experiences. This will demonstrate your ability to deliver a memorable client journey.
✨Demonstrate Your Sales Acumen
Be ready to talk about your sales achievements and how you've met or exceeded targets in the past. Use metrics to back up your claims, as this shows you understand store KPIs and can drive performance effectively.
✨Exude Positivity and Team Spirit
During the interview, let your positive attitude shine through. Share examples of how you've collaborated with team members to enhance store operations or improve customer service. This will highlight your ability to be a supportive team player, which is crucial for the role.