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For Companies At a Glance
- Tasks: Elevate client experiences and mentor sales staff in a luxury retail environment.
- Company: Prestigious boutique on Old Bond Street, London.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Why this job: Be a brand ambassador and build lasting relationships with international clients.
- Qualifications: 3+ years in luxury retail, strong communication skills, and a passion for customer service.
- Other info: Join a vibrant team and thrive in a fast-paced, stylish setting.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an experienced and proactive Client Advisor for our boutique based in Old Bond Street, London. As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers' needs
- Deliver outstanding customer service and build long-term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency in English. Other languages are considered a plus
- Minimum 3 years of relevant experience in luxury retail
- Client Ceremony
- Effective sale techniques
- Store's KPIs
- Self-motivation with positive attitude and professional selling techniques
- Good customer focus with strong presentation, interpersonal and communication skills
- Strong team player
Location: London
Senior Client Advisor - Old Bond Street in London employer: DOLCE&GABBANA
Contact Detail:
DOLCE&GABBANA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - Old Bond Street in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail sector, especially those who might know someone at Old Bond Street. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your product knowledge! When you get the chance to meet with potential employers, be ready to discuss the brand's latest collections and how you can elevate the client experience. It’s all about making a memorable impression!
✨Tip Number 3
Practice your pitch! Prepare a short, engaging story about your previous experiences in luxury retail that highlights your customer service skills and ability to build long-term relationships. We want to hear how you’ve made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Old Bond Street.
We think you need these skills to ace Senior Client Advisor - Old Bond Street in London
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your enthusiasm for luxury retail shine through. We want to see how you embody the brand and can elevate the client experience. Share specific examples of how you've done this in the past!
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail. We’re looking for someone with at least 3 years under their belt, so don’t be shy about showcasing your achievements and how they align with the role.
Demonstrate Your Customer Focus: We value strong customer relationships, so include examples of how you've built long-lasting connections with clients. Mention any tools or techniques you’ve used, like clienteling or CRM systems, to enhance customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just what we’re looking for!
How to prepare for a job interview at DOLCE&GABBANA
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand its history, values, and product range. This will not only help you answer questions confidently but also show your passion for the brand, which is crucial for a Client Advisor role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about how you tailored experiences for clients and built long-term relationships. Be ready to discuss specific situations that highlight your ability to connect with customers.
✨Demonstrate Your Sales Techniques
Brush up on effective sales techniques and be prepared to discuss how you've successfully promoted products in the past. Highlight your understanding of client needs and how you’ve used that knowledge to drive sales, especially in a luxury retail environment.
✨Be a Team Player
Since the role involves supporting and mentoring sales staff, be ready to talk about your teamwork experiences. Share how you've contributed to a positive team environment and helped others succeed, as this will resonate well with the interviewers looking for a strong team player.
