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- Tasks: Elevate customer experiences and mentor sales staff in a luxury retail environment.
- Company: Join the iconic Harrods team representing Dolce & Gabbana.
- Benefits: Competitive salary, employee discounts, and a vibrant work culture.
- Why this job: Be a brand ambassador and create memorable experiences for international clients.
- Qualifications: Fluency in English and Arabic with 3 years in luxury retail.
- Other info: Dynamic role with opportunities to build lasting client relationships.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and detail-oriented Senior Client Advisor to join our Leathergoods Department at Harrods, London. As a true ambassador of the Dolce & Gabbana brand, you will make sure to provide an excellent service to every customer.
Your Contribution to the Role:
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long-term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
What You Bring To The Team:
- Fluency in English and Arabic
- Minimum of 3 years’ proven experience in luxury retail
- Strong clienteling skills with the ability to deliver a memorable client journey/ceremony
- Proficiency in effective sales techniques with a track record of achieving targets
- Solid understanding of store KPIs and how to drive performance
- Highly self-motivated with a positive attitude and refined selling approach
- Excellent customer focus, combined with strong presentation, interpersonal, and communication skills
- Collaborative team player with the ability to build strong internal and external relationships
Senior Client Advisor - Harrods Accessories in London employer: DOLCE&GABBANA
Contact Detail:
DOLCE&GABBANA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - Harrods Accessories in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail world, especially those who might know someone at Harrods. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for the Dolce & Gabbana brand shine through. Share stories about how you've created memorable client experiences in the past.
✨Tip Number 3
Do your homework! Research Harrods and their Leathergoods Department. Knowing their products and values inside out will help you tailor your responses and show you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Client Advisor - Harrods Accessories in London
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your enthusiasm for brands like Dolce & Gabbana and how you’ve gone above and beyond to create memorable client experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with the role of Senior Client Advisor and how you can elevate the client experience at Harrods.
Highlight Your Clienteling Skills: Since building long-lasting relationships is key, don’t forget to showcase your clienteling skills! Mention any tools or systems you’ve used, like CRM, and provide examples of how you’ve successfully engaged with clients in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at DOLCE&GABBANA
✨Know Your Brand Inside Out
Before the interview, dive deep into the Dolce & Gabbana brand. Understand its history, values, and current collections. This knowledge will not only impress your interviewers but also help you articulate how you can embody and transmit the brand's essence in your role.
✨Showcase Your Clienteling Skills
Prepare examples of how you've successfully built long-term relationships with clients in your previous roles. Discuss specific clienteling tools you've used, like CRM systems, and how they helped enhance the customer experience. This will demonstrate your ability to tailor experiences and elevate the brand impression.
✨Demonstrate Your Sales Savvy
Be ready to talk about your sales achievements and the techniques you employed to meet or exceed targets. Use metrics to back up your claims, as this shows you understand store KPIs and can drive performance effectively.
✨Exude Positivity and Team Spirit
During the interview, let your positive attitude shine through. Share examples of how you've collaborated with team members to enhance store operations or mentor others. This will highlight your ability to be a supportive team player, which is crucial for the Senior Client Advisor role.